Customer Service Representative

Ford Motor; Edmonton; On-site; CAD 38,000 - 52,000; Full time

Job summary

Ford Credit Canada is seeking a Customer Service Representative to provide personalized service and professional expertise to Ford/Lincoln dealers and customers. You will engage with customers, guiding them through finance or lease journeys and resolving inquiries with precision.

As a brand ambassador, you will help build loyalty and a premium ownership experience, working within a large team and supporting a broad dealer network across hours that include early mornings.

Qualifications

• Experience in customer service preferred.
• Ability to navigate finance or lease journey for customers.

Responsibilities

• Engage with customers and seeing each contact as an opportunity to provide excellent service.
• Help customers navigate their finance or lease journey with professional expertise.
• Resolve complex inquiries with precision and build long-term loyalty.
• Support Ford Credit Canada’s reputation as a customer-focused industry leader through a premium ownership experience.

Job description

You will work within a large team and our customers, providing personalized service and professional expertise. Your main responsibilities will include make a positive impact on every customer interaction: You will engage with customers, seeing each contact as an opportunity to provide excellent service and help us meet or exceed our customer satisfaction goals.

Working within a dynamic team and supporting a broad network of Ford/Lincoln dealers, the Customer Service Representative plays a critical role in orchestrating a world-class ownership experience.

In this role, you aren’t just providing service; you are a brand ambassador and solutions expert. You will work directly with customers to navigate their finance or lease journey, resolve complex inquiries with precision, and provide the professional expertise needed to build long-term loyalty. Your goal is to ensure every interaction is seamless while working to advance Ford Credit Canada’s reputation as a customer-focused industry leader, providing personalized service and a premium experience at every touchpoint.

Additional Information:

Candidates must be able to work a flexible schedule during our hours of operation, which include Monday - Thursday from 7:00 am - 6:00 pm MST, Friday from 7:00 am - 5:00 pm MST.