Field Technician

Strongco; Ontario; On-site; CAD 45,000 - 80,000; Full time

Job summary

An established industry player is seeking a motivated Field Technician to join their Service team. This role requires a dedicated professional who can ensure exceptional customer satisfaction through effective communication and timely service delivery. The technician will be responsible for diagnosing and repairing heavy equipment, ensuring all work is conducted safely and efficiently. With a focus on customer service and operational excellence, this position offers the opportunity to work in a dynamic environment where your skills will directly impact the success of the team. If you are passionate about heavy machinery and customer service, this could be the perfect role for you.

Qualifications

• Must possess excellent written and oral communication skills.
• Licensed Heavy Equipment Certification or equivalent required.

Responsibilities

• Responsible for all aspects of assigned field service calls.
• Timely and accurate diagnosis and repair of machine faults.
• Effective communication with vendors for accurate diagnosis.

Skills

Customer Service

Communication Skills

Diagnostic Skills

Problem Solving

Technical Skills

Education

Post-secondary diploma

Licensed Heavy Equipment Certification (421A)

Journeyman red seal

Tools

Hand tools

Computer tools

Welding equipment

Air tools

Job description

Province: Quebec
Branch: baie-comeau
Employment Type: Full Time
Number of Positions: 1

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SUMMARY

As a member of the Service team, the Field Technician must be a highly motivated team player who completes the duties required in a professional and timely manner. The hired HD Field Mechanic will be responsible to work in a safe , effective, clean, organized and professional work environment at all times to ensure Nors Construction Equipment ST’s surpasses our customer’s expectations.

DUTIES AND RESPONSIBILITIES

• Emphasis on the development and implementation of a “Customer Service, customer focused” philosophy, within the department and the branch;
• Emphasis on increasing revenues, improving operating efficiencies and overall customer satisfaction through the timely completion of field service work;
• Responsible for all aspects of assigned field service calls, including but not limited to:
• Proactive customer contact in order to properly identify machine faults;
• Timely and accurate diagnosis and repair including computer connection/diagnosis with machine to identify fault codes;
• Effective communication to vendor (Volvo) with respect to Tech Line and / or direct calls in order to facilitate accurate diagnosis;
• Accurate ordering of required parts and follow-up to ensure parts are received in order to complete the assigned service work;
• Accurate and timely service report submissions (includes time cards);
• Care and maintenance of assigned service vehicle and tools;
• Daily vehicle checks and CVOR log-books;
• Effective, open and frequent communication with dispatch and office;
• Responsible for the return of un-used parts upon the completion of field service work;
• Responsible for ensuring that all field service work/inquiries by customers and or field dispatch are managed in a professional and timely manner at all times;

CORE COMPETENCIES:

• Must possess excellent written and oral communication skills;
• Proficient with hand tools, computer tools, torches, welding equipment, air tools etc.

EDUCATION/ TRAINING:

• Post-secondary diploma and/or relevant work experience required;
• Licensed Heavy Equipment Certification/license (421A) or equivalent.
• Journeyman red seal

HEALTH AND SAFETY:

It is our expectation that all Nors Construction Equipment ST Employees will conduct their work in a safe manner, abide by all Nors Construction Equipment ST safety policies and report all hazardous conditions and unsafe work procedures. In addition, Nors Construction Equipment ST employees will be required to report any and all incidences/accidents/near misses according to company policies.

Nors Construction Equipment ST is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We recognize our obligations and responsibilities as an employer and encourage applications from all qualified candidates including members of visible minorities.

Nors Construction Equipment ST will accommodate people with disabilities during the recruitment and assessment processes. If accommodation is requested, Nors Construction Equipment ST will consult with the applicant and arrange for the provision of suitable accommodation that considers the applicant’s needs.