Sr Field Service Technician (Ontario Canada)

OSI Systems, Inc.; Ontario; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading company in security technology seeks a Senior Field Service Technician based in Ontario, Canada. The role involves maintaining and repairing mobile x-ray units, resolving client issues, and providing exceptional customer service. This position requires strong technical expertise, proficiency in English and French, and the ability to work independently in the field.

Qualifications

• 6+ years of relevant experience preferred.
• Ability to interpret technical drawings, blueprints, and schematics.
• Knowledge of X-ray security systems is a plus.

Responsibilities

• Maintain, repair, install, and diagnose mobile x-ray units at customer sites.
• Train customers on proper equipment usage and complete all documentation accurately.
• Report quality issues or defects for corrective action.

Skills

Customer service

Troubleshooting

Technical expertise

Diagnostic skills

Bilingual (English and French)

Education

Associate’s degree or higher in Electronics or related technical field

Job description

Overview

We are currently seeking a Senior Field Service Technician to be part of our fast-paced and quality-focused team. The candidate for this position will need to be based out of Ontario, Canada.

Responsibilities

A Senior Field Service Technician (Sr. FST) with Rapiscan is primarily responsible for ensuring customer satisfaction with Rapiscan’s equipment performance. This senior role requires advanced troubleshooting, diagnostic skills, and the ability to operate independently. The Sr. FST will also support FSE I, FSE II, and other senior technicians with troubleshooting, diagnostics, and providing recommendations to management regarding system performance, enhancements, and safety.

This role involves reporting on system status, including Uptime Availability and Mean Time to Repair, and reviewing logistics plans for parts stocking levels based on usage reports to meet SLA requirements. Approximately 70-80% of time will be spent on field repairs and maintenance, with 20-30% supporting other FSEs, clients, and internal teams to improve equipment availability, service revenue, and support sales and marketing activities.

The ideal candidate will resolve complex client issues through technical expertise and excellent client handling skills. Tasks include Emergency and Contract Service, New Product Support, Maintenance, Customer Training, and Sales Support. The Sr. FST will also train and assist other technicians and provide feedback to support teams and engineering.

This position is based in Ontario, Canada, and requires fluency in both written and spoken English and French.

Key Duties

• Maintain, repair, install, and diagnose mobile x-ray units at customer sites.
• Resolve problems and troubleshoot equipment issues.
• Install and repair equipment at customer locations.
• Act as a liaison between customers and the company, providing feedback on quality and satisfaction.
• Train customers on proper equipment usage and complete all documentation accurately and timely.
• Uphold the company's core values of Integrity, Innovation, Accountability, and Teamwork.
• Adhere to the company's Code of Ethics and Conduct.
• Report quality issues or defects for corrective action.

Qualifications

• Associate’s degree or higher in Electronics or related technical field preferred.
• 6+ years of relevant experience preferred.
• Ability to interpret technical drawings, blueprints, and schematics.
• Excellent customer service skills.
• Fluency in English and French (mandatory).
• Knowledge of X-ray security systems is a plus.
• Ability to lift/push up to 50 lbs regularly; with assistance, over 50 lbs occasionally.
• Ability to read and interpret safety rules, manuals, and procedures.
• Strong written and verbal communication skills.
• Ability to understand and follow instructions in various formats.

The work environment involves exposure to moving mechanical parts and low levels of radiation, well below safety limits established by NRC and OSHA. Reasonable accommodations can be made for individuals with disabilities.

Notice

OSI Systems, Inc. does not accept unsolicited resumes from recruiters or agencies without a signed agreement. All unsolicited submissions are the property of OSI and may be used without obligation.