Field Service Technician

ABB; Richmond; Remote; CAD 57,000 - 107,000; Full time

Job summary

ABB is seeking a Field Service Technician to ensure the reliable operation of critical power systems. This role involves installation, maintenance, and troubleshooting across various environments, emphasizing customer satisfaction and technical proficiency. Applicants should have a background in technical school or relevant military experience and must be willing to travel for the position.

Qualifications

• Preferred 2 years technical/electrical school or relevant military experience.
• Experience with 3-phase power distribution equipment or similar field service experience.
• Willingness to travel required.

Responsibilities

• Executes service work according to ABB standard processes and safety guidelines.
• Performs service tasks and conducts analysis in various service categories.
• Provides technical guidance and mentorship to junior technicians.

Skills

Troubleshooting

Technical Analysis

Customer Relationship

Education

2 years technical / electrical school

Job description

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Ce Poste Est Placé Sous L'autorité De

Country Service Manager

Chez ABB, nous aidons les industries à se surpasser - en réduisant leur consommation et en les rendant plus propres. Ici, le progrès est une exigence - pour vous, votre équipe et le monde. En tant que leader du marché mondial, nous vous donnerons ce dont vous avez besoin pour y parvenir. Ce ne sera pas toujours facile, il faut du courage pour grandir. Mais chez ABB, vous ne serez jamais seul. Run what runs the world.

Ce Poste Est Placé Sous L'autorité De

Country Service Manager

Your Role And Responsibilities

Execute Service work according to agreed workflows and in accordance with ABB standard processes and safety guidelines. This role specializes in the installation, maintenance, troubleshooting, and repair of critical power systems, including uninterruptible power supplies (UPS), power distribution units (PDU), static switches (STS), and related systems. This role ensures the continuous, reliable operation of mission-critical infrastructure for data centers, hospitals, telecommunications facilities, and other environments where uninterrupted power is essential.

The work model for the role is: Remote

This role is contributing to the Electrification Smart Power division in the south east.

You Will Be Mainly Accountable For

• Performs service tasks, identifies technical problems, and conducts analysis through remote or on-site activities in various service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end-of-life services, replacements, etc.).
• Contributes to customer satisfaction by executing service work according to customer orders and expectations. Builds and maintains good relationships with customers, understands their needs, and identifies new sales opportunities to communicate internally.
• Coordinates, prepares, and ensures that all materials, parts, and equipment are available and meet the appropriate quality standards for service activities.
• Provide technical guidance and mentorship to junior technicians, assisting them in developing their skills and expertise.
• Prepares all documents and reports to be delivered to the customer representative. Reports work done in a timely manner and follows up when needed.
• Identifies potential equipment failures proactively and requests corrective actions. Troubleshoots equipment failures and makes recommendations to prevent future issues.
• Identifies suggestions for product and quality improvement and communicates them within the organization. Provides recommendations to management to improve operations and customer service.
• Applies safety rules and practices, as well as environmental responsibilities. Reports unsafe practices and incidents.
  
  

Qualifications For The Role

2 years technical/electrical school preferred and/or relevant military experience.

Must be willing to travel.

Experience with 3 phase (208/480vac) power distribution equipment (UPS, PDU, STS, Panelboards, etc.) or similar/relevant Military experience and or field service experience.

Candidates must already have a work authorization that would permit them to work for ABB in the US.

More About Us

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division’s technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division’s portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world’s largest data center companies with advanced energy-efficient UPS solutions. The Division’s ABB Ability Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.

We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory

We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner.

While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $57,400 and $106,600 annually.

myBenefitsABB.com

What We Believe In

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.

Write the next chapter of your ABB story.

Nous apprécions les personnes d'horizons différents. Cela pourrait-il être votre histoire? Postulez dès aujourd'hui ou visitez le site www.abb.com pour en savoir plus sur nous et découvrir l'impact de nos solutions à travers le monde.

95008574

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Automation Machinery Manufacturing

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