Field Service Technician- Production Print

Konica Minolta Business Solutions U.S.A., Inc.; Burnaby; On-site; CAD 45,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Production Print Field Service Technician, where you will maintain and repair cutting-edge production print products. In this role, you will resolve customer printing issues while building strong relationships with clients and the sales team. Your technical expertise and commitment to customer satisfaction will be key in providing exceptional service. The ideal candidate will have a background in servicing production printers and possess strong communication skills. This is an exciting opportunity to contribute to a company dedicated to innovation and customer success.

Qualifications

• Experience with servicing production printers or MFPs.
• Knowledge of Microsoft OS printing and network concepts.
• Certifications in CompTIA A+, Net+, or equivalent.

Responsibilities

• Maintain and repair MFPs and resolve customer printing issues.
• Perform on-site service and maintain customer relationships.
• Achieve KPI targets through effective parts and call management.

Skills

Servicing production printers

Technical/repair experience

Microsoft OS printing knowledge

Basic network concepts

Good communication skills

Customer relations

Education

High School diploma or equivalent

CompTIA A+ certification

Microsoft MCP or MCITP certification

Job description

Overview

We’re looking for a Production Print Field Service Technician to join our team!

Open and Honest. Customer-centric. Innovative. Passionate. Inclusive & Collaborative. Accountable.

As a Production Systems Specialist, you maintain and repair Production Print Products and resolve customer printing issues while maintaining effective relationships with customers and the Sales Department.

Responsibilities

What you’ll do here

• Maintain and repair MFPs and resolve customer printing issues
• Perform on-site service of MFPs
• Maintain effective relationships with customers and sales
• Maintain parts and call management as well as accurate records to achieve KPI targets
• Responsible to learn new technologies
• 5% - Lead referrals and product promotion to existing customers
• 95% - break-fix and customer support
• Understand territory parts budget and inventory control
• Follow policies and procedures set by KMBS
• Perform other relevant duties as assigned by management

Qualifications

What you bring to the table:

• Previous experience servicing production printers or MFPs required
• 0-2 years technical/repair experience with electronics or software equipment
• Knowledge of basic Microsoft OS printing and common network concepts
• Basic awareness of common solutions
• Low to mid-end office systems certifications
• Basic Color theory knowledge
• Good verbal and written communication skills
• Ability to operate independently with occasional assistance
• Positive, outgoing, self-motivated, committed to building strong customer relations
• Willingness to travel within Canada and the US; must provide valid travel documents
• Own vehicle with valid insurance and driver's license in good standing
• Availability for standby and after-hours work; training may require travel and overnight stays, including weekends
• Must achieve Associate Level Certification
• High School diploma or equivalent
• Certifications: CompTIA A+, Net+, CDIA+, Microsoft MCP or MCITP, or equivalent experience

About Us

Konica Minolta’s journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. We support our clients’ digital transformation through office technology including IT Services, information management, managed print, and industrial solutions. Recognized for customer loyalty and sustainability, we strive to bring value to society. For more information, visit our website and follow us on social media.

EOE Statement

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, veteran status, or any other protected characteristic under law.