Field Service Technician

Xylem; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading global water technology company is seeking a Field Service Technician to perform maintenance and troubleshooting at customer sites. This entry-level role involves direct customer interaction and requires critical thinking skills. Join a team dedicated to sustainable water solutions.

Qualifications

• 2-5 years of technical work experience preferred.
• Ability to obtain CDL (Class A or B) with endorsements.

Responsibilities

• Execute field service activities including troubleshooting and maintenance.
• Manage parts inventory and identify safety issues.
• Promote a high-impact culture through innovation.

Skills

Electrical

Mechanical

Customer service

Critical thinking

Troubleshooting

Technical communication

Education

HS diploma or equivalent

Job description

Join to apply for the Field Service Technician role at Xylem.

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem addresses critical water challenges through innovative and sustainable solutions.

Job Summary

The Field Service Technician will execute field service activities at customer sites, including system troubleshooting, mechanical, electrical, and diesel equipment maintenance, conducting preventative maintenance, managing parts inventory, and identifying safety issues. The role involves direct customer interaction and may require working at multiple sites with various technologies. Critical thinking is essential.

Responsibilities

• Create and maintain a safe working environment
• Manage company property responsibly
• Promote a high-impact culture through innovation, accountability, and empowerment
• Work effectively in a team environment
• Work under supervision or independently as needed

Requirements

• Some travel required (20%-80%) depending on division and location, including overnight stays)

Driving Requirements

• Driver Application for Employment
• Motor Vehicle Report (MVR)
• Driver Disclosure and Release
• Employee Applicant Drug and Alcohol Statement
• FMCSA Certificate of Awareness
• Driver Certificate of Violations
• Driver Statement of On Duty Hours Road Test
• Copy of Driver’s License
• Copy of Medical Certificate

Division Specific Requirements

Details to be provided by division.

High Impact Behaviors

• Commitment to lifelong learning and industry trends
• Effective collaboration and teamwork
• Focus on results and high performance standards

Education & Experience

• HS diploma or equivalent
• Ability to obtain CDL (Class A or B) with endorsements

Experience

• Ability to obtain required clearances (TWIC, DISA, etc.)
• DOT Medical card
• Clean driving record
• 2-5 years of technical work experience, preferred 2 years

Skills

• Electrical, mechanical, diesel, fusion experience depending on business unit
• Ability to work independently
• Technical proficiency
• Microsoft Office and smart device experience
• Customer service skills
• Critical thinking and troubleshooting
• Technical communication skills
• Insightful problem-solving often in novel ways

Join our global team to contribute to water solutions impacting utilities, industries, and communities. We value inclusion, innovation, and dedication in creating a sustainable water future.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Engineering and IT
• Industry: Industrial Machinery Manufacturing