Field Service Technician- Trainee

Canon Canada; Mississauga; Remote; CAD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Field Service Technician - Trainee to join their innovative team. This exciting role involves providing top-notch customer service while maintaining and repairing high-end printing equipment across the Greater Toronto Area. As a remote position, you will have the flexibility to work from home, ensuring a great work-life balance. The ideal candidate will possess a strong mechanical aptitude and excellent communication skills to engage effectively with clients. Join a company that values employee wellness and offers comprehensive benefits, including health coverage and professional development opportunities. If you are ready to take on a rewarding challenge, this opportunity is for you.

Benefits

Comprehensive health coverage

Life insurance and wellness programs

Vacation and paid personal time

Matching RRSP contribution

Tuition assistance program

Discounts on Canon products

Employee referral program

Community involvement opportunities

Qualifications

• Post-secondary education in technical electronics or business equipment required.
• Strong mechanical troubleshooting and electro-mechanics knowledge essential.

Responsibilities

• Provide superior customer service while servicing high-end printing equipment.
• Perform equipment repairs and conduct preventative maintenance efficiently.

Skills

Mechanical troubleshooting

Electro-mechanics knowledge

Customer service skills

Communication skills

Organizational skills

Education

Post-secondary education in technical electronics

Tools

Microsoft Windows

Microsoft Office Suite

Job description

Overview

Field Service Technician - Trainee

• Do you like working with your hands?
• Are you mechanically inclined?
• Can you troubleshoot hardware?
• Do you have some exposure to troubleshooting software?

Based out of our Toronto office, you will be servicing accounts across GTA, including Brampton area.

Our Service Technicians provide superior customer service to Canon clients, repairing and maintaining high-end black and white and colour printing equipment in an assigned territory.

Key Responsibilities

• Follow contact protocol when discussing service-related matters with Dispatch and FSM:
• Product information
• Customer concerns
• Parts problems
• Adhere to customer requirements in providing quality products and service
• Respond to customer calls in a prompt and efficient manner
• Accomplish assigned service calls thoroughly within an average time per call as defined by management
• Perform equipment repairs and conduct preventative maintenance using the most cost-efficient methods
• Complete standard network installations of equipment
• Fill out performance reports on unusual equipment problems
• Submit all service reports in a timely fashion
• Maintain parts inventory, and order parts as necessary

To Succeed, You Will Need:

• Completed post-secondary education (specialty in technical or technological electronics and/or business equipment)
• Computer knowledge (working knowledge of Microsoft Windows, Microsoft Office Suite)
• Demonstrated knowledge of and aptitude for electro-mechanics
• Proven knowledge of colour theory
• Good interpersonal and communication skills, with the ability to deal with people at all levels of the organization and its customers in a diplomatic and professional manner
• Able to install and set-up delivered equipment
• Strong organizational skills, with the ability to organize a territory effectively to minimize travel time and maximize the number of clients to service
• Must possess a valid driver’s license, a safe driving record, and a dependable vehicle

Why Join?

REMOTE WORK

• This position offers a Virtual work schedule. You will be 100% remote and not required to report to the office unless there is a specific business need (work schedules and office reporting requirements may change from time to time based on business needs)
• When working from home, a reliable Internet connection is required. Remote work is supported with cloud-based applications and collaboration tools

BENEFITS

• Comprehensive health coverage plan that includes medical, dental and vision
• Life insurance, disability and wellness programs
• Vacation, Paid Personal Time and Sick days
• Matching RRSP contribution & Profit Sharing Program
• Tuition Assistance Program for professional continuing education
• Discounts on Canon products, retailers, memberships and more!

EMPLOYEE PERKS

• Employee referral program
• Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products.
• Community involvement

COVID-19 SAFETY PRECAUTIONS

• Canon is committed to the health and safety of our employees, customers and communities.
• An important part of our workplace safety program includes our COVID-19 vaccination policy. Employees are required to be fully vaccinated and must provide Canon with proof of vaccination. Canon will provide reasonable accommodation if you cannot be vaccinated due to grounds protected by human rights legislation in your province of employment.