Field Service Technician

Wiseworth Canada Industries 1996 Ltd. (Air Compressor Sales, Service, Parts, Installations, Rentals); Surrey; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading air compressor service provider in Surrey is seeking a Field Service Technician to ensure efficient operation of industrial air compressors. The role involves service, installation, and maintenance of equipment. Candidates with mechanical and electrical aptitude, alongside strong customer service skills, are encouraged to apply. The company offers competitive wages, performance bonuses, and a supportive work environment with growth opportunities.

Benefits

Paid time off

Health benefits

Company vehicle

Tool and boot allowance

Qualifications

• Previous service technician experience is preferred.
• Basic knowledge of AC/DC circuits and wiring is beneficial.
• Must have a clean Class 5 Driver’s License.

Responsibilities

• Provide responsive service and maintenance to air compressors.
• Document service and installation activities.
• Communicate effectively with customers.

Skills

Mechanical aptitude

Electrical aptitude

Customer service skills

Problem-solving skills

Education

High school diploma

Post-secondary or technical training

Tools

Microsoft Office

Precision measuring tools

Diagnostic tools

Job description

Overview

The primary function of the Field Service Technician is to provide responsive service, ensuring the reliable and efficient operation of industrial air compressors, while building strong relationships with our customers located in the BC Lower Mainland region.

This is the perfect opportunity for candidates with previous experience in a Service Technician role or similar. Previous compressed air knowledge is an asset; however we will provide all training necessary to become a factory certified Ingersoll Rand Technician. Interested candidates must possess strong mechanical/electrical aptitude, a positive, team-focused attitude, exceptional customer service and communication skills, and the ability to work independently while providing consistent high-quality detailed work.

You will be supported with continuous opportunities to develop valuable technical skills through on-the-job experiences and other training resources offered within the company. If you're a friendly, customer service-oriented person, who enjoys solving problems, and is willing to go the extra mile to ensure customer satisfaction, we’d love to speak to you about this rewarding career opportunity.

Responsibilities

• Provide responsive service to ensure reliable and efficient operation of industrial air compressors.
• On-site service, installation, preventive maintenance, diagnostics, and repair of compressed air equipment to meet operating and quality standards.
• Document service and installation activities by completing work orders, maintenance checklists, and daily time sheets.
• Promote company products, services and solutions (equipment, system accessories, planned maintenance, diagnostics, audits, and leak detection) and communicate value to customers.
• Communicate effectively with customers and coworkers, both verbally and in writing; maintain rapport and address complaints with solutions and improvements.
• Coordinate with internal teams to obtain required parts and materials; assist with follow-up to obtain customer approval.
• Adhere to safety standards and procedures in diverse and changing work environments.
• Travel to customer sites in the BC Lower Mainland region with occasional travel to surrounding areas; rotation-based on-call service with occasional after-hours call-outs.
• Understand electrical wiring schematics and diagrams for all equipment; operate using tools and diagnostics as required.
• Keep accurate records of activities and ensure compliance with Workplace Health and Safety standards; PPE requirements may apply.
• Promote all company products and solutions and communicate their benefits to customers.

Qualifications

• High school diploma; post-secondary and/or related technical training and experience preferred.
• Previous industrial air compressor service experience is an asset; training will be provided for suitable candidates.
• Experience in mechanical, millwright, HVAC, electrical/electronics, and compressed natural gas will receive special consideration.
• Basic knowledge of AC/DC circuits, wiring diagrams, motors/controls, PLCs, HVAC, electricity, controls, refrigeration systems and/or refrigerant certification; candidates with related knowledge but without formal programs may be considered.
• High integrity and ethical values; motivated to stay updated with the latest in compressed air innovation.
• Ability to use precision measuring tools for diagnostic troubleshooting of compressed air equipment.
• Ability to comprehend operations and parts manuals; proficiency with Microsoft Office and hand-held devices.
• Must have tools; company supplies specialized and diagnostic tools.
• Ability to work in mechanical rooms and other environments with noise, heat/cold, electrical risk, ladders, and aerial platforms.
• Physically capable of regular lifting and movement; ability to lift up to 25 lbs regularly, 50 lbs frequently, and more than 75 lbs occasionally.
• Compliance with Workplace Health and Safety standards and PPE; may include being clean-shaven for some customer sites.
• No criminal record; valid Class 5 Driver’s License with clean driving record; driver abstract required.
• Training includes job shadowing, hands-on field work, online training, and classroom training; periodic travel to Ingersoll Rand’s corporate training facility in the USA may be required.
• Valid Canadian passport with ability to travel across Canada and the US.
• We are an alcohol- and drug-free workplace.
• This position is based at our head office: Unit 101, 19298 21 Avenue, Surrey, BC, V3Z 3M3.

Remuneration

• Competitive wage and performance bonuses.
• Banked time off eligibility for extra days off.
• Per diem when traveling.
• Tool and boot allowance.
• Company service vehicle.
• Fleet fuel/maintenance card.
• Tablet computer and mobile phone.

Benefits

• Paid time off for vacation and sick days.
• Extended medical, dental, and vision coverage.
• Life and disability insurance.
• Employee assistance program.
• Educational assistance program for courses related to employment.
• Company matching pension plan.
• Flex/wellness plan (gym memberships, fitness courses, equipment).
• Comprehensive coverage including installations/start-ups, preventive maintenance, diagnostic inspections, and repairs of compressed air equipment.
• Supportive work environment with emphasis on safety and teamwork.

Why Wiseworth Canada

Wiseworth Canada Industries Ltd. is a leading company in the air compressor industry, specializing in sales and services. As the largest provider in Western Canada, we are proud to be the master distributor for Ingersoll Rand compressed air products, parts, and services, with reach across Alberta, British Columbia, Northwest Territories and Yukon.

We foster a culture of respect, integrity, and teamwork, enabling us to attract and retain top talent. We provide a positive workplace that encourages enthusiasm, innovation, and accountability. Ingersoll Rand is a globally recognized brand; our partnership and achievements reflect our dedication to delivering exceptional products and services, including being named the Top Ingersoll Rand Distributor in North America and receiving the Consumer Choice Award for Business Excellence for 10 consecutive years.

As a Wiseworth Canada employee you will enjoy:

• Employment stability.
• Positive work-life balance.
• Opportunities for career growth and advancement.
• Competitive compensation package that reflects experience.
• Ongoing training and development.
• Engaged leadership focused on continuous improvement.
• Company-wide commitment to workplace safety.