Field Service Technician

Motive Holding Companies LLC; Ontario; On-site; CAD 40,000 - 75,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Technician to join their team. In this role, you will be responsible for troubleshooting and repairing batteries and chargers, ensuring top-notch service and customer satisfaction. You will operate service vehicles and maintain accurate parts inventory while adhering to safety and company standards. This position offers a dynamic work environment where your technical skills and customer service abilities will shine. If you are a self-motivated individual with a passion for problem-solving and a knack for sales, this opportunity is perfect for you.

Qualifications

• 1-3+ years in battery industry or related field service experience.
• Must possess or obtain a Commercial Driver's License.

Responsibilities

• Perform troubleshooting and repairs on batteries and chargers.
• Maintain service vehicle and manage parts inventory.
• Communicate effectively with customers and sales teams.

Skills

Mathematical aptitude

Ability to read electrical schematics

Knowledge of 480VAC, 240VAC, 208VAC

Multi-meter usage

Sales skills

Communication skills

Customer service skills

Organizational skills

Troubleshooting skills

Job description

Purpose and Scope:The Field Service Technician is responsible for basic troubleshooting and repair of batteries, chargers and attendant equipment. They manage a high quantity of communications while remaining alert to new clients and enhanced sales opportunities.

Responsibilities:

• Represents the company in a neat and professional manner in accordance with company standards.
• Practices safety and good housekeeping in all circumstances.
• Conveys information to proper customer contacts.
• Safely operates a service vehicle and keeps it in good working order.
• Operates a forklift truck and reach truck on a regular basis.
• Safely and correctly processes non-potable water recovered by the battery wash.
• Tests for and analyzes results of acidity level of water (pH).
• Performs voltage testing and pressure washing of battery.
• Evaluates power module performance by reviewing its electronics operation and components against specifications.
• Performs planned and preventative maintenance of chargers.
• Performs diagnosis of and resolves charger issues (bad fuse, display failure, AC cord, power module).
• Performs battery inspections, battery watering, battery washing, and recording of cell voltages and specific gravities.
• Maintains an accurate assigned parts inventory.
• Follows assigned schedule to ensure regular product maintenance.
• Recognizes and addresses safety and EPA issues.
• Complies with company policies and procedures (regarding issues such as warranty, safety, environmental, OSHA, and hazmat).
• Ensures work orders are filled out properly and submitted in a timely manner.
• Establishes good working relationships with customers.
• Participates in sales process by identifying client opportunity (expanded services, new client, etc.) and conveys said information to appropriate sales personnel.
• Communicates with others (supervisor, company technicians or other departments, as needed), to coordinate necessary repairs or either resolve customer complaints or seize opportunities.
• Communicates with Management and Sales regarding any unresolved customer issues.
• Reads, analyzes, and interprets documents such as safety rules, operating and maintenance instructions, and procedural and technical manuals.
• Defines problems and draws valid conclusions on the work that needs to be performed.
• Interprets a variety of instructions furnished in written, oral, diagram, or schedule form.
• All other duties as required.

Skills / Other:

• Mathematical aptitude (perform basic calculations).
• Ability to read electrical schematics and manuals
• Knowledge and proficient in working with 480VAC, 240VAC, 208VAC
• Ability to use a Multi-meter properly
• Sales skills.
• Good communication and customer service skills.
• High degree of organization, deadline-driven, self-motivated and accountable with follow-through and follow-up.
• Able to deal with difficult situations and maintain a positive attitude.
• Critical and analytical thinker, able to prioritize work and move from task to task and detail oriented
• Troubleshooting skills, able to define problems and solve them.
• Able to work independently with minimal supervision.

Experience:

• 1-3+ Years of battery industry or related experience, preferably in a field service environment.
• Possess or obtain Commercial Driver's License with endorsement for hazardous materials.