Field Service Technician

Endress+Hauser Group; Burlington; Hybrid; CAD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Technician to deliver top-notch technical support and training to customers. This role involves troubleshooting and repairing instrumentation, ensuring customer satisfaction through effective communication and service. With opportunities for lifelong learning and a sustainable vision, this family-owned company offers a flexible work environment and state-of-the-art facilities. Join a team that values collaboration and innovation, while making a real impact in process automation.

Benefits

Flexible working hours

Hybrid remote work options

On-site fitness amenities

Comprehensive health benefits

Pension schemes

Language courses

Professional development opportunities

Qualifications

• 3-5 years of industry-related instrumentation or field experience.
• Post-secondary education in Instrumentation or Journeyman certification.

Responsibilities

• Provide technical support, field validation, and training to customers.
• Troubleshoot and repair instruments on-site and in-office.

Skills

Technical Support

Troubleshooting

Calibration

Communication Skills

Sales Opportunities Identification

Education

Post-secondary education in Instrumentation

Journeyman Instrument Mechanic certification

Tools

SAP

MS Office

Access

Job description

Join to apply for the Field Service Technician role at Endress+Hauser Group

At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~17,000 employees shape the future in process automation. We develop new technology, collaborate on instrumentation, and build vital relationships across industries to create trusted partnerships that help everyone thrive. As a family-owned company, we focus on long-term vision for our people, clients, and the world.

Endress+Hauser Canada was founded on May 1st, 1990, with main offices in Burlington, Ontario, and additional locations in Montreal, Quebec, Calgary, and Edmonton, Alberta. Our Channel Partners and Authorized Service Partners support across Canada.

We are seeking a Field Service Technician to provide high-level technical support to internal and external customers. Responsibilities include troubleshooting and repairing instruments on-site and in-office, commissioning, calibration, training, and participating in a 24/7 help desk rotation. The role requires effective communication to keep all parties informed about service activities and issues.

What is the role about?

Providing technical support, field validation, calibration, and training to customers, ensuring satisfaction and effective communication throughout service activities.

Tasks you will perform:

• Work independently or with teams, including project teams and contractors.
• Comply with Occupational Health & Safety Act (OH&S).
• Support all Endress+Hauser and third-party products at customer locations.
• Identify and generate sales opportunities.
• Coordinate with cross-functional teams such as sales, services, and product management.
• Handle service calls professionally and promptly.
• Complete and submit all required documentation.
• Maintain continuous communication with customers to ensure satisfaction and address corrective actions.
• Perform other duties as assigned.

Qualifications:

• Post-secondary education in Instrumentation or Journeyman Instrument Mechanic certification.
• 3-5 years of industry-related instrumentation or field experience.
• Knowledge of SAP, MS Office, Access, and other project tools is an asset.
• Willingness to travel 50-75%.

What we offer:

• A family-owned company with a sustainable vision.
• Opportunities for lifelong learning, training, and education.
• Flexible working hours and hybrid remote work options.
• Participation in EcoVadis sustainability initiatives.
• On-site amenities like fitness, multi-faith, and wellness rooms.
• State-of-the-art facilities with ergonomic workstations.
• Comprehensive pension schemes and health benefits.
• Language courses and professional development opportunities.

Application process:

Please upload your documents via our career page. We do not accept email applications due to data privacy. Agencies and HR providers should refrain from unsolicited submissions.