Field Service Representative - Ontario

Hitachi; Cambridge; On-site; CAD 75,000 - 100,000; Full time

Benefits offered by this job

Health care

Pension plan

Life and disability insurance

Employee assistance program

Telemedicine

Enhanced leave

Job summary

Hitachi Energy in Canada is seeking a Field Service Representative to perform on-site service on power equipment, ensuring safety and project compliance while building strong customer relationships. You will troubleshoot, install, test, and commission transformers, operate oil processing rigs, and prepare technical reports.

Travel and passport for international assignments may be required. A technical degree and 5+ years of electrical field service, HV knowledge a plus; valid Canadian driver's

Qualifications

• Trade education or college diploma in a technical field is required.
• Minimum 5 years electrical field service or transformer/substation experience.
• Strong knowledge of power transformers and HV equipment.
• Willing to travel internationally with passport, and possess a valid Canadian driver’s license.

Responsibilities

• Troubleshoot, repair, install, test, commission, and start-up power equipment.
• Install and maintain transformers, including bushing replacement and leak repairs.
• Perform electrical testing of transformers (power factor, ratio, resistance, insulation resistance, SFRA).
• Operate and maintain transformer oil processing rigs.
• Prepare technical reports and customer documentation after site work.
• Collaborate with sales, marketing, and engineering teams.
• Mentor field service staff and support training.
• Ensure site work meets safety and compliance standards.
• Adhere to external and internal regulations and guidelines.

Skills

Electrical troubleshooting

Customer relationships

Communication skills

Safety compliance

Education

Technical degree in electrical/mechanical

Tools

Electrical testing equipment

Job description

The Opportunity

Join our team as a Field Service Representative and play a key role in delivering exceptional service to our customers. You will execute service work on-site, ensuring compliance with Hitachi Energy’s safety standards and project requirements. This role offers the chance to work on advanced power products, build strong customer relationships, and develop technical expertise in transformers and high-voltage equipment. If you thrive in dynamic environments and enjoy solving complex challenges, this is your opportunity to grow with us.

How You’ll Make an Impact

• Perform troubleshooting, repair, installation, testing, commissioning, and start-up of power equipment.
• Execute transformer installation and maintenance activities, including bushing replacement and leak repairs.
• Conduct electrical testing of transformers (power factor, ratio, resistance, insulation resistance, SFRA).
• Operate and maintain transformer oil processing rigs.
• Prepare technical reports and customer documentation after site work.
• Collaborate with sales, marketing, and engineering teams to provide field service expertise.
• Mentor other field service employees and support technical training initiatives.
• Ensure all site work meets safety requirements and compliance standards.
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Your Background

• Trade education, college diploma, or university degree in a technical field (electrical, mechanical, etc.).
• Minimum 5 years of electrical field service experience or relevant substation/transformer experience.
• Strong knowledge of power transformers and power system equipment; HV knowledge is an asset.
• Proven ability to troubleshoot and resolve technical problems independently.
• Excellent communication and customer relationship skills.
• Valid Canadian driver’s license and acceptable driving record; valid passport for international travel.
• Candidate must already have work authorization that would permit them to work for Hitachi Energy in Canada.

In compliance with Ontario’s Pay Transparency requirements, the expected compensation for this role is:

Salary Range: $75,000– $100,000

More About Us

We pride ourselves on offering a holistic range of competitive benefits to support your financial, physical, and mental wellbeing and personal development. We want you to truly thrive with us, in work and out.

Health Care: Medical, dental, vision coverage.
Financial Wellbeing: Employer-sponsored pension program with generous company match, life and disability insurance.
Family Care: 24/7 employee and family assistance program, comprehensive group insurance, telemedicine service.
Work-Life: Enhanced leave programs, fitness and wellness initiatives.
Employee Engagement and Development: Employee Resource Groups, tuition reimbursement, on-demand learning platforms.

Only selected candidates will be contacted.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi’s Global Data Privacy Notice.

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.

For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.

The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.