Field Service Engineer - Western Canada

Hitachi Energy; Calgary; Hybrid; CAD 80,000 - 100,000; Full time

Benefits offered by this job

Comprehensive group insurance

Pension plan with employer contribution

Bonus program

Fitness and wellness program

24/7 employee assistance program

Job summary

Hitachi Energy is seeking a Field Service Engineer to join their Grid Integration Service Solutions team in Calgary, Alberta. You will support advanced power systems, focusing on maintenance and optimization of high-voltage installations. Your role includes providing customer support, owning customer issues, and leading training sessions.

The ideal candidate has a Bachelor’s in Electrical Engineering, with 5+ years of experience in substations. You’ll enjoy comprehensive benefits, a hybrid work policy, and a supportive work environment.

Qualifications

• Minimum 5 years of experience in substations and industrial electrification projects.
• Hands-on experience with substation equipment and electrical apparatus.
• Willingness to travel extensively.

Responsibilities

• Serve as the first point of contact for maintenance and repair of FACTS & HVDC systems.
• Provide customer support on-site and via phone.
• Ensure compliance with health and safety protocols.

Skills

Electrical safety knowledge

Leadership

Analytical skills

Communication

Knowledge of HVDC systems

Education

Bachelor’s degree in Electrical Engineering

Professional Engineering association membership

Tools

Computer-based control systems

Substation equipment

Protection relays

HV breakers

Transformers

Job description

The opportunity

Join Hitachi Energy’s Grid Integration Service Solutions team and play a vital role in supporting advanced power systems across Canada. As a Field Service Engineer, you’ll be at the forefront of maintaining and optimizing high-voltage installations in both utility and industrial environments.

You’ll work with cutting‑edge technologies including Substations, EV, E‑Mobility, and HVDC systems, contributing to the reliability and performance of the grid.

Upon hiring, the candidate will receive hands‑on training by participating in commissioning projects and field service jobs alongside experienced members of the Service Solutions team. Once a sufficient level of competence is reached, the candidate will be expected to execute tasks autonomously, with remote support from the team.

How You’ll Make An Impact

• Serve as the first point of contact and subject matter expert for maintenance and repair of FACTS & HVDC stations/systems.
• Provide customer support via phone and on‑site deployments.
• Own customer issues and collaborate with warranty project managers to resolve them efficiently.
• Offer technical guidance and mentorship to less experienced personnel, including leading customer training sessions.
• Ensure compliance with health and safety protocols during all work activities.
• Support sales efforts during site visits by promoting Hitachi Energy and identifying potential business leads.

Your Background

• Bachelor’s degree in Electrical Engineering (Power Systems preferred).
• Member of a Professional Engineering association in Canada (or eligible).
• Minimum 5 years of experience in substations and industrial electrification projects.
• Strong knowledge of electrical safety, regulations, and compliance.
• Hands‑on experience with substation equipment, protection relays, HV breakers, transformers, and electrical apparatus.
• Experience with computer‑based control systems.
• Ability to perform under pressure in time‑critical scenarios.
• Familiarity with Power Electronics, SVC, SC, or HVDC technologies is a plus.
• Knowledge of electrical standards (ANSI, CSA, IEC, etc.).
• Strong communication, leadership, initiative, and analytical skills.
• Ability to lead subcontractors and customer resources when needed.
• Organized, flexible, autonomous, and precise.
• Proficient with relevant computer tools.
• Willingness to travel extensively.

More About Us

• Comprehensive group insurance (medical, dental, life and disability) and access to a telemedicine service.
• Pension plan with attractive employer contribution.
• Bonus program.
• 24/7 employee and family assistance program.
• Fitness and wellness program.
• Hybrid work from home policy.