Field Service Representative - Ontario

Hitachi Energy; Cambridge; On-site; CAD 75,000 - 100,000; Full time

Benefits offered by this job

Health Care

Financial Wellbeing

Family Care

Work-Life

Employee Engagement and Development

Job summary

Hitachi Energy in Canada seeks a Field Service Representative to perform on-site service work on power equipment, troubleshoot, install, test, and commission transformers with strict safety standards.

You will build customer relationships, document site activities, and mentor junior staff while collaborating with sales, engineering, and service teams. Travel may be required and you must hold a valid Canadian driver’s license and work authorization for Hitachi Energy.

Qualifications

• Electrical trade education and 5+ years of electrical field service or transformer experience.
• Strong knowledge of power transformers and HV equipment.
• Excellent communication and customer relationship skills.
• Valid Canadian driver's license and travel readiness; work authorization for Canada.

Responsibilities

• Perform troubleshooting, repair, installation, testing, commissioning, and start-up of power equipment.
• Execute transformer installation and maintenance activities, including bushing replacement and leak repairs.
• Conduct electrical testing of transformers (power factor, ratio, resistance, insulation resistance, SFRA).
• Operate and maintain transformer oil processing rigs.
• Prepare technical reports and customer documentation after site work.
• Collaborate with sales, marketing, and engineering teams to provide field service expertise.
• Mentor other field service employees and support technical training initiatives.
• Ensure all site work meets safety requirements and compliance standards.

Skills

Troubleshooting

Communication skills

Customer relationships

Problem solving

Team collaboration

Education

Electrical/technical degree or diploma

Job description

The Opportunity

Join our team as a Field Service Representative and play a key role in delivering exceptional service to our customers. You will execute service work on-site, ensuring compliance with Hitachi Energy's safety standards and project requirements. This role offers the chance to work on advanced power products, build strong customer relationships, and develop technical expertise in transformers and high-voltage equipment. If you thrive in dynamic environments and enjoy solving complex challenges, this is your opportunity to grow with us.

How You'll Make An Impact

• Perform troubleshooting, repair, installation, testing, commissioning, and start-up of power equipment.
• Execute transformer installation and maintenance activities, including bushing replacement and leak repairs.
• Conduct electrical testing of transformers (power factor, ratio, resistance, insulation resistance, SFRA).
• Operate and maintain transformer oil processing rigs.
• Prepare technical reports and customer documentation after site work.
• Collaborate with sales, marketing, and engineering teams to provide field service expertise.
• Mentor other field service employees and support technical training initiatives.
• Ensure all site work meets safety requirements and compliance standards.
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Your Background

• Trade education, college diploma, or university degree in a technical field (electrical, mechanical, etc.).
• Minimum 5 years of electrical field service experience or relevant substation/transformer experience.
• Strong knowledge of power transformers and power system equipment; HV knowledge is an asset.
• Proven ability to troubleshoot and resolve technical problems independently.
• Excellent communication and customer relationship skills.
• Valid Canadian driver's license and acceptable driving record; valid passport for international travel.
• Candidate must already have work authorization that would permit them to work for Hitachi Energy in Canada.

In compliance with Ontario's Pay Transparency requirements, the expected compensation for this role is:

Salary Range

$75,000- $100,000

More About Us

We pride ourselves on offering a holistic range of competitive benefits to support your financial, physical, and mental wellbeing and personal development. We want you to truly thrive with us, in work and out.

Health Care

Medical, dental, vision coverage.

Financial Wellbeing

Employer-sponsored pension program with generous company match, life and disability insurance.

Family Care

24/7 employee and family assistance program, comprehensive group insurance, telemedicine service.

Work-Life

Enhanced leave programs, fitness and wellness initiatives.

Employee Engagement and Development

Employee Resource Groups, tuition reimbursement, on-demand learning platforms.