Field Services Engineer

Hitachi Energy; Richmond; Hybrid; CAD 80,000 - 100,000; Full time

Benefits offered by this job

Comprehensive group insurance

Pension plan with attractive employer contribution

24/7 employee assistance program

Fitness and wellness program

Hybrid work from home policy

Job summary

A leading energy solutions provider is seeking a Field Service Engineer to support high-voltage installations across Canada. The ideal candidate will have a Bachelor's degree in Electrical Engineering and at least 5 years of experience in substations. This role offers comprehensive benefits, a hybrid work policy, and requires extensive travel. Candidates will provide technical support and mentorship while ensuring compliance with safety protocols.

Qualifications

• Minimum 5 years of experience in substations and industrial electrification projects.
• Familiarity with Power Electronics, SVC, SC, or HVDC technologies is a plus.
• Knowledge of electrical standards (ANSI, CSA, IEC, etc.).
• Willingness to travel extensively.

Responsibilities

• Serve as the first point of contact for maintenance and repair.
• Provide customer support via phone and on-site.
• Ensure compliance with health and safety protocols.
• Support sales efforts during site visits.

Skills

Electrical safety knowledge

Analytical skills

Leadership

Communication

Hands-on experience with substation equipment

Ability to perform under pressure

Proficiency with computer tools

Education

Bachelor’s degree in Electrical Engineering

Member of a Professional Engineering association in Canada

Job description

Join Hitachi Energy’s Grid Integration Service Solutions team and play a vital role in supporting advanced power systems across Canada. As a Field Service Engineer, you’ll be at the forefront of maintaining and optimizing high-voltage installations in both utility and industrial environments.

You’ll work with cutting-edge technologies including Substations, FACTS (Flexible AC Transmission Systems), and HVDC systems, contributing to the reliability and performance of the grid.

Upon hiring, the candidate will receive hands‑on training by participating in commissioning projects and field service jobs alongside experienced members of the Service Solutions team. Once a sufficient level of competence is reached, the candidate will be expected to execute tasks autonomously, with remote support from the team.

How You’ll Make an Impact

• Serve as the first point of contact and subject matter expert for maintenance and repair of FACTS & HVDC stations/systems.
• Provide customer support via phone and on‑site deployments.
• Own customer issues and collaborate with warranty project managers to resolve them efficiently.
• Offer technical guidance and mentorship to less experienced personnel, including leading customer training sessions.
• Ensure compliance with health and safety protocols during all work activities.
• Support sales efforts during site visits by promoting Hitachi Energy and identifying potential business leads.

Your Background

• Bachelor’s degree in Electrical Engineering (Power Systems preferred).
• Member of a Professional Engineering association in Canada (or eligible).
• Minimum 5 years of experience in substations and industrial electrification projects.
• Strong knowledge of electrical safety, regulations, and compliance.
• Hands‑on experience with substation equipment, protection relays, HV breakers, transformers, and electrical apparatus.
• Experience with computer‑based control systems.
• Ability to perform under pressure in time‑critical scenarios.
• Familiarity with Power Electronics, SVC, SC, or HVDC technologies is a plus.
• Knowledge of electrical standards (ANSI, CSA, IEC, etc.).
• Strong communication, leadership, initiative, and analytical skill.
• Ability to lead subcontractors and customer resources when needed.
• Organized, flexible, autonomous, and precise.
• Proficient with relevant computer tools.
• Willingness to travel extensively.

More About us

• Comprehensive group insurance (medical, dental, life and disability) and access to a telemedicine service.
• Pension plan with attractive employer contribution.
• 24/7 employee and family assistance program.
• Fitness and wellness program.
• Hybrid work from home policy.

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Utilities, Repair and Maintenance, and Services for Renewable Energy