Field Service Representative - Ontario

Hitachi ABB Power Grids; Cambridge; On-site; CAD 75,000 - 100,000; Full time

Benefits offered by this job

Health care

Pension program with company match

Life and disability insurance

Employee assistance program

Telemedicine service

Enhanced leave programs

Tuition reimbursement

On-demand learning platforms

Job summary

Hitachi Energy is seeking a Field Service Representative to perform on-site service work on power transformers and HV equipment, ensuring safety and project compliance. You will troubleshoot, install, test, commission, and start-up equipment while maintaining strong customer relationships and developing technical expertise.

The role requires a technical education and at least 5 years of electrical field service experience, with travel and a valid Canada driver's license; international travel may

Qualifications

• Trades education, college diploma, or university degree in a technical field (electrical, mechanical, etc.).
• Minimum 5 years of electrical field service experience or relevant substation/transformer experience.
• Strong knowledge of power transformers and power system equipment; HV knowledge is an asset.
• Proven ability to troubleshoot and resolve technical problems independently.
• Excellent communication and customer relationship skills.

Responsibilities

• Perform troubleshooting, repair, installation, testing, commissioning, and start-up of power equipment.
• Execute transformer installation and maintenance activities, including bushing replacement and leak repairs.
• Conduct electrical testing of transformers (power factor, ratio, resistance, insulation resistance, SFRA).
• Operate and maintain transformer oil processing rigs.
• Prepare technical reports and customer documentation after site work.
• Collaborate with sales, marketing, and engineering teams to provide field service expertise.
• Mentor other field service employees and support technical training initiatives.
• Ensure all site work meets safety requirements and compliance standards.
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Skills

Troubleshooting

Customer communication

Independent problem solving

Education

Technical degree in electrical/mechanical

Tools

Power testing equipment

Job description

Join our team as a Field Service Representative and play a key role in delivering exceptional service to our customers. You will execute service work on-site, ensuring compliance with Hitachi Energy’s safety standards and project requirements. This role offers the chance to work on advanced power products, build strong customer relationships, and develop technical expertise in transformers and high-voltage equipment. If you thrive in dynamic environments and enjoy solving complex challenges, this is your opportunity to grow with us.

How You’ll Make an Impact

Perform troubleshooting, repair, installation, testing, commissioning, and start-up of power equipment.

Execute transformer installation and maintenance activities, including bushing replacement and leak repairs.

Conduct electrical testing of transformers (power factor, ratio, resistance, insulation resistance, SFRA).

Operate and maintain transformer oil processing rigs.

Prepare technical reports and customer documentation after site work.

Collaborate with sales, marketing, and engineering teams to provide field service expertise.

Mentor other field service employees and support technical training initiatives.

Ensure all site work meets safety requirements and compliance standards.

Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Your Background

Trade education, college diploma, or university degree in a technical field (electrical, mechanical, etc.).

Minimum 5 years of electrical field service experience or relevant substation/transformer experience.

Strong knowledge of power transformers and power system equipment; HV knowledge is an asset.

Proven ability to troubleshoot and resolve technical problems independently.

Excellent communication and customer relationship skills.

Valid Canadian driver’s license and acceptable driving record; valid passport for international travel.

Candidate must already have work authorization that would permit them to work for Hitachi Energy in Canada.

In compliance with Ontario’s Pay Transparency requirements, the expected compensation for this role is:

Salary Range: $75,000– $100,000

More About Us

We pride ourselves on offering a holistic range of competitive benefits to support your financial, physical, and mental wellbeing and personal development. We want you to truly thrive with us, in work and out.

• Health Care: Medical, dental, vision coverage.
• Financial Wellbeing: Employer-sponsored pension program with generous company match, life and disability insurance.
• Family Care: 24/7 employee and family assistance program, comprehensive group insurance, telemedicine service.
• Work-Life: Enhanced leave programs, fitness and wellness initiatives.
• Employee Engagement and Development: Employee Resource Groups, tuition reimbursement, on-demand learning platforms.

Only selected candidates will be contacted.

We are a global leader in electrification, powering the electricity era to meet the energy demands of today, and the next 25 years. As the energy arm of Hitachi Group, over three billion people depend on our pioneering, mission-critical technologies to power their daily lives.

With over a century of innovation, we are addressing the most urgent energy challenge of our time: driving the evolution of the world’s energy system to ensure abundant, secure, affordable, and sustainable power for today’s generation and the next.

With an unparalleled installed base in over 140 countries, we are the grid ecosystem partner across the utility, industry, data center, and transportation sectors. Headquartered in Switzerland, we employ over 56,000 people in 60 countries and generate revenues of around $20 billion USD.