Field Security Systems Technician – Service & Support

Convergint; Calgary; On-site; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Company Holidays and Paid Time Off

Immediate comprehensive benefit plan

Fleet Vehicle

Employer contribution to RRSP

Colleague Assistance Program

Tuition reimbursement

Competitive salary and compensation plan

Job summary

A global service-based systems integrator is seeking a Security Service Technician in Calgary. This role involves providing customer and technical support for security systems, troubleshooting problems, and mentoring staff. The ideal candidate has a diploma in electronics, a minimum of five years of field service experience, and advanced technical skills. The position offers a comprehensive benefits package, competitive salary, and opportunities for professional growth in a supportive environment.

Qualifications

• Minimum of five years of previous field service experience.
• Valid driver's license required.
• Industry-specific certifications such as Lenel, Genetec are an asset.

Responsibilities

• Respond to customer service calls and perform maintenance.
• Diagnose, troubleshoot and repair complex problems.
• Complete accurate service reports for invoicing.
• Provide technical support to users.
• Act as a mentor for less experienced staff.

Skills

Exceptional customer focus

Advanced technical skills

Troubleshooting skills

Mechanical aptitude

Organizational skills

Proficient in MS Office

Education

Diploma in Electronics

Tools

Hand and power tools

Job description

A global service-based systems integrator is seeking a Security Service Technician in Calgary. This role involves providing customer and technical support for security systems, troubleshooting problems, and mentoring staff. The ideal candidate has a diploma in electronics, a minimum of five years of field service experience, and advanced technical skills. The position offers a comprehensive benefits package, competitive salary, and opportunities for professional growth in a supportive environment.