Service Technician I

Securitas Technology Corporation; Mississauga; Hybrid; CAD 55,000 - 75,000; Full time

Job summary

Securitas Technology Canada, a division of Securitas AB, is seeking a skilled field service/installation technician to join our team in Mississauga. You will carry out repairs to security systems, follow up on service calls, and ensure correct usage recommendations are passed to customers.

The role requires a valid training certificate in Lenel, AMAG, Avigilon, Milestone, Genetec, C-Cure, or Alarm.com and at least 3 years of recent experience in electronic security installation or service.

Qualifications

• Must have a valid training certificate in Lenel, AMAG, Avigilon, Milestone, Genetec, C-Cure, Alarm.com

Responsibilities

• Carry out repairs to faulty security systems
• Follow up on service calls in order of priority according to importance
• Carry out repairs to defective systems assigned to him according to company norms and standards
• Ensure that the correct recommendations for use are passed on to customers
• Ensure follow-up of customer service according to company policies and procedures
• Transmit usage recommendations to customers
• Provide the best service to the customer in compliance with company policies and procedures
• Produce a report on service calls made

Skills

Field service experience

Security systems troubleshooting

Job description

Securitas Technology Canada is a division of Securitas AB, the largest protective services provider in the world with over 370,000+ Securitas Heroes across the world.

Securitas Technology Canada offers a full portfolio of video, access, intrusion, fire and integrated systems and services. As a leading systems integrator and alarm monitoring company, we deliver the STC Difference, serving countless long-term clients with solutions and services that protect their people, customers, and assets.

• Carry out repairs to faulty security systems
• Follow up on service calls in order of priority according to importance;
• Carry out repairs to defective systems assigned to him according to company norms and standards;
• Ensure that the correct recommendations for use are passed on to customers
• Ensure follow-up of customer service according to company policies and procedures;
• Transmit usage recommendations to customers;
• Provide the best service to the customer in compliance with company policies and procedures;
• Ensure follow-up of customer service
• Provide the best service to the customer in compliance with company policies and procedures;
• Produce a report on service calls made;

MUST have a valid training certificate in one or more of the following products: Lenel, AMAG, Avigilon, Milestone, Genetec, C-Cure, Alarm.com

MUST have at least 3 years of recent experience working as a field service or installation technician at an electronic security company.