Security Systems Technician - Service

Convergint; Calgary; On-site; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Company Holidays and Paid Time Off

Immediate comprehensive benefit plan

Fleet Vehicle

Employer contribution to RRSP

Colleague Assistance Program

Tuition reimbursement

Competitive salary and compensation plan

Job summary

A global service-based systems integrator is seeking a Security Service Technician in Calgary. This role involves providing customer and technical support for security systems, troubleshooting problems, and mentoring staff. The ideal candidate has a diploma in electronics, a minimum of five years of field service experience, and advanced technical skills. The position offers a comprehensive benefits package, competitive salary, and opportunities for professional growth in a supportive environment.

Qualifications

• Minimum of five years of previous field service experience.
• Valid driver's license required.
• Industry-specific certifications such as Lenel, Genetec are an asset.

Responsibilities

• Respond to customer service calls and perform maintenance.
• Diagnose, troubleshoot and repair complex problems.
• Complete accurate service reports for invoicing.
• Provide technical support to users.
• Act as a mentor for less experienced staff.

Skills

Exceptional customer focus

Advanced technical skills

Troubleshooting skills

Mechanical aptitude

Organizational skills

Proficient in MS Office

Education

Diploma in Electronics

Tools

Hand and power tools

Job description

Convergint is looking for a team-oriented Security Service Technician to join our amazing culture in Calgary. In this position, you will provide customer and technical support for installed systems, respond to service calls, carry out customer support programs, and handle small projects business.

Who You Are

You have a passion for providing world‑class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Security Service Technician.

Who We Are

With 20 years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built on a solid foundation of 10 values and beliefs which drive our unmatched culture, making us the #1 global, service‑based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you’ll do with “Our Training and Your Experience”

• Respond to all types of customer service calls, scheduled maintenance calls, and emergency and after‑hours calls on a timely basis; diagnose, troubleshoot, repair, and debug a substantial variety of systems for complex problems. Use advanced troubleshooting skills to isolate and fix problems in malfunctioning equipment or software. Commission projects as necessary.
• Identify and resolve problems for all types of service calls including emergency calls; analyze repair requirements and provide customers with appropriate solutions; complete necessary repairs and replacements as needed; exercise judgment in selecting methods, techniques, and evaluation criteria for obtaining results. May require originality and ingenuity in some situations.
• Complete accurate and detailed service reports for customers and Convergint to allow for accurate invoicing and job cost tracking.
• Provide technical support to end users and field labour when applicable. Transfer knowledge and expertise to other technicians.
• Using technical knowledge, skills and experience, act as a mentor for less experienced staff. May supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.
• Act as “our customer’s best service provider” at all times thereby ensuring Convergint Technologies is the customer’s first choice for service.

What You’ll Need

• Exceptional customer focus and ability to work under pressure; ability to anticipate and seek to meet the needs and wants of the customer without being prompted.
• Advanced technical skills and experience related to electronic security systems.
• Advanced programming skills and proven ability to troubleshoot problems and look for solutions.
• Must be a self‑starter and work well with minimal supervision.
• Solid mechanical and electrical aptitude (e.g., works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper).
• Frequent visits to jobsites are required. Minimal overnight travel is required. Valid driver’s license required.
• Excellent verbal, written and interpersonal communication skills.
• Advanced organizational skills and the ability to handle multiple service needs simultaneously.
• Highly proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel).

Requirements

• Minimum of five years of previous, field service experience.
• Diploma in Electronics preferred.
• Relevant trade experience preferred.
• Industry‑specific certifications such as Lenel, Genetec, CCure, AMAG, Kantech, Avigilon are an asset.

Company Benefits And Perks

• Company Holidays and Paid Time Off.
• Immediate comprehensive benefit plan (medical, dental, etc.).
• Fleet Vehicle.
• Employer contribution to RRSP.
• Work environment committed to safety.
• Colleague Assistance Program.
• Tuition reimbursement.
• Competitive salary and compensation plan.
• Corporate Social Responsibility Day.
• And much more…

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available.