F&B Operations Manager

Accor Hotels; Victoria; On-site; CAD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking an experienced Food & Beverage Operations Manager to oversee the operations of its luxury hotel. This role involves managing staff, ensuring exceptional service standards, and maintaining financial records. The ideal candidate will have a background in five-star hospitality and a passion for delivering exceptional guest experiences. Join a dynamic team where your contributions will shape the guest experience and drive operational excellence. With opportunities for growth and on-the-job training, this position is perfect for someone looking to advance their career in the hospitality industry.

Benefits

Competitive salary

Staff shuttle service

Complimentary staff canteen

50% off dining

Employee rates for Spa treatments

Access to gym and pool

Growth opportunities

On-the-job training

Regular social events

Qualifications

• Experience in managing Food and Beverage operations in a luxury hotel.
• Strong customer service and staff management skills.

Responsibilities

• Manage the smooth operation of all Food and Beverage outlets.
• Ensure high standards of service and guest satisfaction.
• Handle staff recruitment and training.

Skills

Food and Beverage Management

Customer Service

Staff Recruitment

Financial Management

Inventory Management

Education

Experience in a five-star hotel

Job description

Company Description

Fairmont St. Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotland’s most iconic 5-star luxury hotels and resorts in the home of golf.

Our 213-bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award-winning spa and leisure facility. With multiple food and beverage venues on site, including our two AA Rosette Restaurant, St Andrews Clubhouse & Grill - serving the finest Scottish steak and seafood, we are able to offer our guests a world class experience for dining and leisure activities, right here on property.

Within 20 minutes from Leuchars Railway station and 35 minutes from Dundee, we are an easy commute from numerous Scottish destinations.

Job Description

Fairmont St Andrews are looking for an experienced F&B Operations Manager to assist the Director of F&B with managing the smooth operation of all Outlets, while ensuring that all areas maintain Fairmont Hotels & Resorts Standards.

A little more about what you will be doing:

• To take responsibility for the checking of schedules, incentives for Food and Beverage Sales, and training.
• To ensure that the standards of service are adhered to and exceeded on each shift.
• To attend to all guest requests, being constantly aware of anticipating guests needs.
• Keep records of purchase orders and expenses.
• Manage staff recruitment alongside of the Talent & Culture department.
• Attends to complaints concerning food and beverage services.
• To reorder stock as and when required.
• Maintain records of stock levels and financial transactions.
• To audit stock.
• Adhere to and be trained in liquor laws and regulations.
• Assess and review customer satisfaction and preferences.
• To oversee any problems that arises.
• Observe workplace hygiene, occupational health and safety, and security procedures.
• Responsible for keeping payroll in line with revenues.
• Responsible for P & L preparation for Food & Beverage areas.
• Responsible for monthly, forecasting and reporting to accounting on F&B areas.

Qualifications

• Similar experience in a five-star Hotel is preferred
• Must be Eligible to live and work in the UK

Additional Information

• Competitive salary
• Staff shuttle service to/from St Andrews
• Complimentary staff canteen
• 50% off dining in our Food and Beverage outlets
• Employee rates for Spa treatments and green fees
• Access to gym and pool services
• Growth opportunities
• On-the-job training
• Regular social events