Manager, Learning Operations - Remote - Ontario

March of Dimes Canada; Ontario; Remote; CAD 60,000 - 90,000; Full time

Job summary

Join a leading national charity dedicated to empowering people with disabilities as a Manager of Learning Operations. In this strategic role, you'll oversee the implementation and optimization of learning systems, ensuring a culture of continuous improvement. Collaborate with diverse stakeholders to align learning initiatives with organizational goals while fostering an inclusive environment. If you're passionate about making a real impact and have a knack for project management and learning technologies, this opportunity is perfect for you. Be part of a team that values diversity and inclusion, and contribute to meaningful change across Canada.

Benefits

Industry-leading employment incentives

Professional growth and development support

Empathetic and supportive work culture

Qualifications

• 3-5 years in learning and development, preferably in nonprofit or health settings.
• Experience managing Learning Management Systems and implementing training programs.

Responsibilities

• Lead the planning and execution of learning systems and processes.
• Manage the Dayforce Learning LMS and coordinate learning logistics.

Skills

Project Management

Stakeholder Engagement

Learning Management Systems

Adult Learning Principles

Instructional Design

Bilingualism (English/French)

Education

Certified Training and Development Professional (CTDP)

Certificate in Education or related field

Tools

Dayforce Learning LMS

Articulate

Data Analytics Platforms

Job description

Manager, Learning Operations - Remote - Ontario

You’ll feel great about a career with March of Dimes Canada

At March of Dimes Canada, our collective work matters. As a leading national charity backed by a history of more than 70 years of impact, we’re dedicated to being Canada’s leading service provider, resource, and advocate, empowering people with disabilities to live and thrive in communities nationwide. Our collective efforts are rooted in our Purpose, Vision, and Mission, which inform how we drive all our work forward.

Vision:An inclusive, barrier-free society for people with disabilities.

Mission:To be Canada’s leading service provider, resource, and advocate, empowering people with disabilities to live and thrive in communities nationwide.

The opportunity

Are you a strategic, organized, and systems-minded learning professional with a passion for impact? Join us at March of Dimes Canada and help empower people with disabilities to live and thrive in communities nationwide. AsManager, Learning Operations, you will lead the planning, execution, and continuous improvement of our learning systems and processes to build a stronger, more inclusive learning culture. You will ensure the effective rollout and optimization of learning technologies, drive data-informed decision-making, and support the seamless delivery of learning programs that empower staff across the country. Reporting to the Senior Manager, Learning & Development, this position also includes people management responsibilities.

Essential Details and Responsibilities:

• Work with Dayforce project implementation team to configure and launch the Dayforce Learning LMS
• Oversee day-to-day operations and the long-term strategy of the Dayforce Learning LMS
• Liaise with IT, vendors, and internal stakeholders to ensure seamless learning systems integration
• Lead quality assurance and user experience testing for digital learning tools

Learning Delivery and Logistics

• Coordinate learning calendars and virtual and in-person session logistics
• Manage the webinar and virtual courses portfolio
• Develop and maintain standard operating procedures (SOPs) for learning delivery
• Manage the learning logistics budget, including vendor contracts, invoices, and procurement requirements.
• Manage registration, reporting, tracking and evaluation systems for all training events
• Responsible for management of the Learning Coordinator position

Project and Operational Excellence

• Support the execution of strategic learning initiatives, including leadership development, compliance training, and onboarding
• Build and manage dashboards and data reports to support learning metrics and department annual plans.
• Ensure accessibility and inclusion best practices are embedded in all learning operations and content delivery

Stakeholder Collaboration and Support

• Act as a resource and coach for internal trainers and regional LMS administrators
• Partner with subject matter experts, business matter experts, external vendors, and People & Culture colleagues to align learning operations with organizational priorities
• Ensure that learning operations are responsive to the needs of staff working with people with disabilities

Experience, Education, Certifications

• Certified Training and Development Professional (CTDP)designation required
• Minimum 3-5 years of progressive experience in learning and development, preferably in a nonprofit, health, or social services setting
• Demonstrated experience managing the implementation and/or administration of a Learning Management System (LMS). Dayforce Learning LMS experience an asset.
• Proven success in learning operations, project management, and stakeholder engagement
• Strong knowledge of adult learning principles, accessibility standards, and instructional technology
• Certificate in Education, Adult Learning, Organizational Development, Human Resources, or a related field
• Experience with virtual facilitation, e-Learning tools (e.g., Articulate, Rise), and data analytics platforms is an asset
• Experience in instructional design using the ADDIE and SAM models
• Bilingualism (English/French) is an asset
• Written Communications – Is able to write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.
• Functional/Technical Skills – Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
• Creativity – Comes up with innovative ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Organizing – Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently arranges information and files in a useful manner.
• Planning – Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results.
• Team Player – Strong interpersonal skills and the ability to work collaboratively within a team to deliver results.

How to apply

Please submit your cover letter and resume by May 19,2025.

Questions about working at March of Dimes Canada?

Whether starting or advancing your career with us, you’ll feel great knowing that you’re:

Contributing to our important mission:creating real change for people with disabilities

Joining aleading national charitywith a history of impact and a future full of possibility

Enjoyingindustry-leading employment incentives and benefits

Supported in yourprofessional growth, development, and success

Included in ourempathetic and supportive work culture

Learn more about why we’re a great employer atmarchofdimes.ca/careers.

For general inquiries, you can reach us at [e-mail]

We value the health & safety of our employees

MODC is committed to ensuring a healthy and safe work environment. We encourage all current and prospective employees to receive Covid-19 vaccinations and booster doses as recommended by Public Health. This reflects our dedication to safeguarding the health and wellbeing of our workforce.

Need accommodations? We're here to help!

MODC is committed to a workforce that is reflective of the diverse populations we serve. We welcome applications from qualified individuals from all backgrounds and abilities.In accordance with accessibility and human rights legislation across Canada, MODC will provide accommodations to job applicants with disabilities and other protected needs. If you require accommodation, please notify us and we will work with you to meet your needs. We are committed to a selection process and work environment that is inclusive, equitable, accessible, and barrier-free.

Our Reconciliation, Equity, Accessibility, Diversity, and Inclusion (READI) approach

MODC is dedicated to building and advancing an inclusive and welcoming culture. It’s also why we’re focused on attracting, retaining, and supporting diverse people. Thanks to our progressive practices, team members of all abilities and backgrounds are encouraged to access the opportunities and supports they need to grow, thrive, and succeed. Our READI approach is rooted in our shared belief that championing equity and empowering ability starts by investing in our team members— and in our shared culture — so that we all feel included, safe, and confident at work every single day.