Eyecare & Frame Consultant — Retail Associate

Specsavers; Victoria; On-site; CAD 23,000 - 32,000; Full time

Benefits offered by this job

Health & dental coverage

Vacation & paid time off

Birthday Leave

Volunteer Leave

2 free glasses or 12-month supply of

Friends & Family Discounts

Health Care Spending Account

Employee Assistance Program

Career Growth

Job summary

Specsavers in Canada invites you to join as a Retail Associate (Eyecare Consultant). You will welcome customers, guide frame selections, and support contact lens trials while receiving full training. Evening and weekend availability is required in a fast-paced retail setting.

We offer extensive benefits, including paid vacation, health and dental coverage, and opportunities for professional growth within a values-driven company known for eyewear innovation and service excellence.

Qualifications

• Availability to work evenings and weekends.
• Strong customer service and ability to create WOW moments.
• Friendly, reliable, and flexible team player.
• Legally eligible to work in Canada.
• Previous retail or customer service experience is an asset.

Responsibilities

• Welcome customers warmly, creating a friendly and approachable environment in the store.
• Understand customers’ needs and recommend the best eyecare solutions.
• Guide customers in selecting frames that suit their lenses and personal style.
• Explain offers, products, and services clearly to help informed choices.
• Perform pre-screening tests such as retinal imaging, pressure checks, and visual field testing (full training provided).
• Measure and adjust frames for a comfortable and precise fit.
• Process orders for prescription glasses and contact lenses accurately and efficiently.
• Schedule follow-up appointments to maintain excellent customer care.
• Act as a proud ambassador for Specsavers, upholding our behaviours and values in every interaction.

Skills

Customer service

Communication

Sales advisory

Reliability

Team player

Job description

Specsavers in Canada invites you to join as a Retail Associate (Eyecare Consultant). You will welcome customers, guide frame selections, and support contact lens trials while receiving full training. Evening and weekend availability is required in a fast-paced retail setting.

We offer extensive benefits, including paid vacation, health and dental coverage, and opportunities for professional growth within a values-driven company known for eyewear innovation and service excellence.