Eyecare Concierge & Frame Specialist - Retail

Specsavers Norge; Southwestern Ontario; On-site; CAD 25,000 - 30,000; Full time

Benefits offered by this job

3 weeks paid vacation

Birthday Leave

Volunteer Leave

Vision care: 2 free glasses or a 12‑mo

Friends & Family discounts: 25% off

Health & dental coverage

Employee Assistance Program

Career growth opportunities

Job summary

Specsavers Waterloo, Ontario is looking for a Full Time Retail Associate (Eyecare Consultant). You will welcome customers, guide them through our frame collections, and support first-time contact lens wearers. No optical experience is required; full training is provided.

Bring a friendly, confident demeanor to a fast-paced retail environment, with evenings and weekends required. We offer competitive CAD 18–22 per hour, paid vacation, and extensive benefits to help you grow with Specsavers.

Qualifications

• Availability to work evenings and weekends is required for this role.
• Must be legally eligible to work in Canada.
• Previous experience in retail or customer service is an asset, but not essential.

Responsibilities

• Welcome customers warmly, creating a friendly and approachable environment in the store.
• Understand customers’ needs and recommend eyecare solutions.
• Guide customers in selecting frames that suit lenses and personal style.
• Explain offers, products, and services clearly to help informed choices.
• Perform pre-screening tests such as retinal imaging, pressure checks, and visual field testing (training provided).
• Measure and adjust frames for a comfortable and precise fit.
• Process orders for prescription glasses and contact lenses accurately.
• Schedule follow-up appointments to maintain excellent customer care.
• Act as an ambassador for Specsavers, championing our values.

Skills

Customer service

Retail environment

Communication

Job description

Specsavers Waterloo, Ontario is looking for a Full Time Retail Associate (Eyecare Consultant). You will welcome customers, guide them through our frame collections, and support first-time contact lens wearers. No optical experience is required; full training is provided.

Bring a friendly, confident demeanor to a fast-paced retail environment, with evenings and weekends required. We offer competitive CAD 18–22 per hour, paid vacation, and extensive benefits to help you grow with Specsavers.