Experience Manager (Full Time)

Avanti Software Inc.; Calgary; On-site; CAD 56,000 - 70,000; Full time

Benefits offered by this job

YMCA membership for employee & depend

Comprehensive health & dental benefits

Pension or student loan repayment plan

Anniversary flex day

Program discounts

Leadership development opportunities

Leadership award opportunities

Scholarships

Paid recertification & training

Job summary

YMCA Calgary is seeking an Experience Manager (Full Time) to lead program delivery across multiple departments, ensuring quality and safety. You will manage staff, develop budgets, and drive outcomes aligned with our mission of inclusion and community impact in Calgary.

Ideal candidates bring 3+ years of supervisory experience in youth services, strong customer service, and excellent communication. A post‑secondary diploma in recreation or related field is required, with CPR‑C and police checks

Qualifications

• Post‑secondary diploma/degree in Recreation, Physical Literacy, Kinesiology, or equivalent.
• Minimum of 3 years working in a supervisory capacity within an organization providing services for children and youth.
• Customer service experience and/or experience working in a health‑focused industry or recreational facility.
• Experience managing an effective staff team to collaboratively achieve desired outcomes.
• Exemplary skills in the planning and delivery of developmentally appropriate sport programs.
• Excellent oral and written communication skills, including intermediate use of technology.
• Budget development and management.

Responsibilities

• Operational Excellence: meet targets on the Experience Manager scorecard.
• Respond to the immediate needs of all users to ensure excellent service.
• Deliver programming consistent with course outlines, standards and desired outcomes.
• Develop and manage departmental budgets for Sport, Strength & Conditioning, Fitness, Youth, Daycamp, and Esports.
• Use data as a tool for program evaluation and decision making.
• Contribute to and participate in Project Delivery Teams with leadership as required.

Skills

Customer service

Supervisory experience

Staff development

Budgeting

Written and oral communication

Technology literacy

Education

Post-secondary diploma/degree in Recreation, Physical Literacy, Kinesiology, or equivalent

Job description

YMCA Calgary is a charity that ignites the potential in Calgarians. Since our inception in 1902, we have evolved into a vibrant organization operating in every quadrant of the city.

Guided by our core values of honesty, caring, respect and responsibility, YMCA Calgary offers a growing hub of programming & services to address the needs of our community including connection and belonging, physical and mental wellbeing, child-care support, language instruction, affordable tutoring and more. We also ensure that no one is turned away, lowering financial barriers for youth, adults and families through the generous donations of our community. This impact takes place across our 7 health and wellness facilities, 6 childcare centres, 2 outdoor camps and 12+ community programs, empowering people of all ages and life stages to belong, grow, thrive and lead.

Experience Manager (Full Time)

Brookfield Residential YMCA at Seton

Salary: $56,096/year - $70,120/year

Start Date: Immediately

You can make an impact in the community - locally and across the globe. You will work with a fun culture of people and enjoy many of the benefits and opportunities the YMCA offers:

• Complimentary YMCA Calgary membership including a linked membership for dependent children;
• Comprehensive health and dental benefits. Premiums paid in full by the Association;
• Pension or student loan repayment plan with specified contribution matched by the Association;
• Anniversary flex day and gifts given to celebrate each year of employment;
• Program discounts;
• Ongoing leadership development and opportunities;
• Leadership award opportunities;
• Scholarship opportunities;
• Paid recertification and training.

What qualifications are we looking for?

At YMCA Calgary we strive to ensure our employees are a fit based on their strengths, interests, and future goals. The successful candidate will have the following;

• Post‑secondary diploma/degree in Recreation, Physical Literacy, Kinesiology, or equivalent
• Minimum of 3 years working in a supervisory capacity within an organization providing services for children and youth
• Customer service experience and/or experience working in a health‑focused industry or recreational facility
• Experience managing an effective staff team to collaboratively achieve desired outcomes
• Exemplary skills in the planning and delivery of developmentally appropriate sport programs
• Excellent oral and written communication skills, including intermediate use of technology
• Budget development and management

Successful candidate will be required to provide:

• Current Standard First Aid with CPR‑C certificated within the last 12 months from an approved AB OHS provider. Asset if certification is issued by one of the following five Canadian organizations: Canadian Red Cross, Heart and Stroke Foundation, Lifesaving Society, St John's Ambulance and/or Canadian Ski Patrol.
• Evidence of a cleared Police Information Check and Vulnerable Sector Search
• Three professional references required

What does this role look like at YMCA Calgary?

Duties and Responsibilities include:

Operational Excellence

• Accountable for meeting the targets set within the Experience Manager scorecard
• Ensure excellent service by responding to the immediate needs of all users
• Ensure programming is delivered consistent to the course outline, qualitystandardsanddesired outcomes ofYMCACalgary, as defined byProgram Experienceand Project DeliveryTeams
• Commit to exceptional quality in the delivery of customer services
• Develop and manage theSport, Strength & Conditioning, Fitness, Youth, andDaycamp& Climbing, E-sportsdepartmental budgets
• Use data as a key tool in program evaluation and decision making
• Contribute to andparticipatein a variety of Association Project Delivery Teams, providing leadership asrequired.

Staff Development and Capacity Building

• Recruit and train the program delivery staff team
• Commit to ensuring your staff team is afforded relevant professional development opportunities
• As a manager within a YMCA facility,be responsible forcoaching and supporting all direct and indirect reports within the branch

Health and Safety

• Ensure compliance to all health and safety systems, policies, and procedures within your branch
• Ensure compliance of all certifications for staff and volunteers within yourdepartment areas

Community Engagement

• Support the Director of Operations in ensuring the YMCA has a positive presence in the local community

Fund Development

• Provide direct leadership and oversight to the Staff and Volunteer aspect of the Annual Campaign

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required, and other duties, responsibilities, and activities may change or be assigned at any time.

What qualities do we look for in YMCA Calgary Staff and Volunteers?

• Developing Self and Others: Developing people with a view toward present and future capacity.
• Building Purposeful Relationships: Relating to people authentically with their best in mind.
• Creating a Culture of Community: Gathering people to purpose and vision.
• Making Intentional Impact: Intending to make a difference every day.
• Thinking and Acting Strategically: Applying thoughts, words, and actions in service to the vision.
• Applying Business Acumen: Demonstrating excellence in technical skills and stewarding the YMCA Business Model.
• Innovating: Ability to know your environment, initiate and respond effectively to changing conditions.

Please note that evidence of a clear Police Information Check with Vulnerable Sector Search is a requirement

YMCA Calgary is an equal opportunity employer. Applicants must have legal authorization to work in Canada by way of Canadian Citizenship, Permanent Residency or a valid Canadian work permit. YMCA Calgary is currently not engaged in international recruitment efforts as we are required to demonstrate that we have exhausted all means of recruitment both locally and nationally.

Potential candidates will only be contacted if selected for an interview.

All applications are to be submitted online but for any position specific concerns or questions, please email [e-mail].