Evening & Weekend Medical Spa Front Desk Pro

GraceMed; Oakville; On-site; CAD 26,000 - 32,000; Part time

Benefits offered by this job

Group benefits

Staff discounts on skincare

Job summary

GraceMed Olde Oakville is seeking a part-time Medical Spa Receptionist for evenings and weekends to join our team at the Oakville clinic. You will welcome patients, check them in, answer calls, and share treatment information confidently, supporting sales and promotions.

Ideal candidates bring at least 2 years in health, beauty, or medical reception, with exceptional customer service. HIPAA-like privacy and EMR, OHIP billing experience are a plus.

Qualifications

• At least 2 years' related experience in health, beauty and wellness industry or medical receptionist.
• Previous experience in private medical, dental or optometry practice preferred.
• Exceptional customer service skills.
• Experience with point-of-sale transactions is an asset.
• Experience with provincial and insurance billings would be viewed favorably.
• OHIP billing skills and confidentiality of patient records.
• Proficiency with web-based email, Microsoft Office and EMR is desired.

Responsibilities

• Welcoming and checking in patients upon arrival with world-class service.
• Answering calls and messages, providing information relevant to inquiries.
• Knowledge of procedures and products, sharing treatment information professionally.
• Supporting marketing initiatives and promotions with patients.
• Processing patients' payments and scheduling recurring and follow-up appointments.
• Conducting confirmation of appointment and retention phone calls.
• Checking and responding to clinic emails and voice messages.
• Addressing patients' questions and concerns about treatments and products.
• Escalating concerns to the Clinic Manager as needed.
• Providing feedback to improve patient experience.
• Assisting with inventory management and supply ordering.
• Other responsibilities as required.

Skills

Exceptional customer service

OHIP billing skills

EMR experience

Private medical practice experience

Tools

Point-of-sale transactions

Microsoft Office

EMR systems

Job description

GraceMed Olde Oakville is seeking a part-time Medical Spa Receptionist for evenings and weekends to join our team at the Oakville clinic. You will welcome patients, check them in, answer calls, and share treatment information confidently, supporting sales and promotions.

Ideal candidates bring at least 2 years in health, beauty, or medical reception, with exceptional customer service. HIPAA-like privacy and EMR, OHIP billing experience are a plus.