Evening Exam Proctor & Student Support - Part-Time

University of Calgary; Calgary; On-site; CAD 25,000 - 30,000; Part time

Job summary

University of Calgary's SAS Exam Centre is seeking a Recurring Part-time Exam Support to assist with proctoring, inquiries, and administrative duties for accommodated exams. The role requires adherence to confidentiality and exam integrity while supporting students and faculty in a fast-paced environment. Reports to the Exam Centre Manager; shifts include a weekly Wednesday from 4:00 p.m.

to 8:30 p.m. September–April and additional full-time shifts during December and April exams.

Qualifications

• Undergraduate degree preferred or equivalent combination of education and experience.
• Willingness to develop understanding of SAS policies and procedures.
• Proficient with Microsoft Office, email, and internet applications.
• Ability to work in a confidential setting and demonstrate good judgment with sensitive information.
• Able to work in a fast-paced, high-pressure, team-based environment with deadlines.
• Excellent communication and interpersonal skills; customer service experience preferred.
• Strong understanding of and ability to maintain exam integrity and security.
• Ability to work independently and as part of a team in a supervisor-directed setting.
• Organized, conscientious, and detail-oriented.

Responsibilities

• Provide accurate, friendly, supportive phone and email guidance for inquiries at the SAS Exam Centre.
• Monitor service levels and wait times and report when demand exceeds thresholds.
• Invigilate exams for students writing at the Exam Centre and other locations.
• Maintain confidentiality with sensitive student information.
• Assist with receiving and booking in-term deferred exams using the Clockwork database.
• Report unauthorized materials or suspicious behaviour to exam administrators.

Skills

Customer service

Communication skills

Microsoft Office

Confidentiality

Attention to detail

Team player

Organizational skills

Education

Undergraduate degree preferred

Job description

University of Calgary's SAS Exam Centre is seeking a Recurring Part-time Exam Support to assist with proctoring, inquiries, and administrative duties for accommodated exams. The role requires adherence to confidentiality and exam integrity while supporting students and faculty in a fast-paced environment. Reports to the Exam Centre Manager; shifts include a weekly Wednesday from 4:00 p.m.

to 8:30 p.m. September–April and additional full-time shifts during December and April exams.