Exam Support, Student Accessibility Services Exam Centre

University of Calgary; Calgary; On-site; CAD 25,000 - 30,000; Part time

Job summary

University of Calgary's SAS Exam Centre is seeking a Recurring Part-time Exam Support to assist with proctoring, inquiries, and administrative duties for accommodated exams. The role requires adherence to confidentiality and exam integrity while supporting students and faculty in a fast-paced environment. Reports to the Exam Centre Manager; shifts include a weekly Wednesday from 4:00 p.m.

to 8:30 p.m. September–April and additional full-time shifts during December and April exams.

Qualifications

• Undergraduate degree preferred or equivalent combination of education and experience.
• Willingness to develop understanding of SAS policies and procedures.
• Proficient with Microsoft Office, email, and internet applications.
• Ability to work in a confidential setting and demonstrate good judgment with sensitive information.
• Able to work in a fast-paced, high-pressure, team-based environment with deadlines.
• Excellent communication and interpersonal skills; customer service experience preferred.
• Strong understanding of and ability to maintain exam integrity and security.
• Ability to work independently and as part of a team in a supervisor-directed setting.
• Organized, conscientious, and detail-oriented.

Responsibilities

• Provide accurate, friendly, supportive phone and email guidance for inquiries at the SAS Exam Centre.
• Monitor service levels and wait times and report when demand exceeds thresholds.
• Invigilate exams for students writing at the Exam Centre and other locations.
• Maintain confidentiality with sensitive student information.
• Assist with receiving and booking in-term deferred exams using the Clockwork database.
• Report unauthorized materials or suspicious behaviour to exam administrators.

Skills

Customer service

Communication skills

Microsoft Office

Confidentiality

Attention to detail

Team player

Organizational skills

Education

Undergraduate degree preferred

Job description

Description

The Student Accessibility Services Team in Student Experience and Support is currently seeking a Recurring Part-time Exam Support.

Reporting to the Exam Centre Manager, this recurring part-time position supports student and faculty inquiries, exam proctoring and entry level administrative duties to support accommodated exams. The SAS Exam Centre provides a centralized location for students with disabilities to receive approved accommodations for writing course-based exams and tests. There is a high volume of work supporting more than 21, 000 tests in addition to email and phone inquiries.

This recurring part-time role requires a commitment to a weekly Wednesday shift (4:00 p.m. to 8:30 p.m.) from September through April, plus a minimum of eight full-time shifts during the final exam periods in December and April.

The position works with important documents such as examinations and confidential student information. Current undergraduate students are not eligible.

Summary of Key Responsibilities (job functions include but are not limited to):

• Provide accurate, friendly, supportive phone and email guidance for inquiries at the SAS Exam Centre.
• Monitor service levels & wait times and identify to a supervisor when demand exceeds pre-established service thresholds.
• Invigilate exams for students writing at the Exam Centre and other locations.
• Maintain a high level of confidentiality with sensitive student information.
• Assist with receiving and booking individual in-term deferred student exams using the Clockwork database.
• Report unauthorized materials or suspicious behaviour to exam administrators.

Qualifications / Requirements:

• Undergraduate degree preferred or an equivalent combination of post-secondary education and experience.
• Willingness and ability to develop an understanding of Student Accessibility Services policies and procedures.
• Proficient with Microsoft Office, email, and internet applications.
• Ability to work in a confidential setting and demonstrate good judgment in dealing with sensitive and confidential situations.
• Demonstrated ability to work in a fast-paced, high-pressure, team-based environment with an ability to meet deadlines.
• Excellent communication and interpersonal skills; preference given to candidates with customer service or front-line experience.
• Strong understanding of and ability to maintain the integrity and security of exams.
• Must have the ability to work independently and as part of a team while working in a supervisor-directed setting.
• Must be organized, conscientious, and possess a high degree of accuracy and attention to detail, ensuring processes are followed correctly and consistently.
• Able to perform moderate physical activity, such as walking and standing.

Application Deadline: August 27, 2026

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.

This position is part of the AUPE bargaining unit, and falls under the Operational/Administrative Job Family, Phase 1.

For a listing of all management and staff opportunities at the University of Calgary, view our Management and Staff Careers website.

About the University of Calgary

UCalgary is Canada's entrepreneurial university, located in Canada's most enterprising city. It is a top research university and one of the highest-ranked universities of its age. Founded in 1966, its 36,000 students experience an innovative learning environment, made rich by research, hands-on experiences and entrepreneurial thinking. It is Canada's leader in the creation of start-ups. Start something today at the University of Calgary. For more information, visit ucalgary.ca.

The University of Calgary has launched an institution-wide Indigenous Strategy ii' taa'poh'to'p committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.

The university's commitment to the Indigenous Strategy is evident through the oversight of 18 Elders serving on the Circle of Advisors and the many unit-based circles working towards implementation of the strategy including the Faculty Advisory Circle and teams such as the Office of Indigenous Engagement, the Writing Symbols Lodge, and the Indigenous Research Support Team. Many Indigenous-based events and processes are impacting curriculum, programming and polices at the University of Calgary.

As an equitable and inclusive employer, the University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their academic and professional success while they are here. In particular, we encourage members of the designated groups (women, Indigenous peoples, persons with disabilities, members of visible/racialized minorities, and diverse sexual orientation and gender identities) to apply. To ensure a fair and equitable assessment, we offer accommodation at any stage during the recruitment process to applicants with disabilities. Questions regarding diversity EDI at UCalgary can be sent to the Office of Institutional Commitments ([e-mail]) and requests for accommodations can be sent to People & Culture ([e-mail]).

Do you have most but not all the qualifications? Research show that women, racialized and visible minorities, and persons with disabilities are less likely to apply for jobs unless they meet every single qualification. At UCalgary we are committed to achieving equitable, diverse, inclusive and accessible employment practices and workplaces and encourage you to apply if you believe you are right for this role.

We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.