Esales Agent - Crown Lexus

Sonic Automotive; Canada; On-site; CAD 22,730 - 24,865; Full time

Benefits offered by this job

$0 Health plan premiums based on tenure

Award-winning training programs

Variety of medical benefits including dental and vision

401k and PTO offerings

Special purchasing and leasing benefits

Personal Automotive Concierge Service

Job summary

A leading automotive company in Canada is looking for a BDC Associate to enhance customer engagement through internet inquiries and manage appointment schedules. The ideal candidate will possess excellent communication skills and proficiency in CRM tools. With competitive pay and an array of benefits, this role promises significant growth opportunities in a dynamic environment. Joining the team means being part of an award-winning workplace dedicated to employee development.

Qualifications

• Excellent communication skills are essential.
• Proficient in MS Office Suite required.
• Ability to thrive in a fast-paced, independent environment is needed.

Responsibilities

• Respond to internet inquiries with professionalism.
• Accurately enter customer data into the CRM.
• Generate service appointments for customers.
• Conduct phone surveys to gauge customer satisfaction.

Skills

Excellent verbal and written communication skills

Strong MS Office Suite computer skills

Ability to work independently

Ability to work in a call center environment

Strong organizational and time management skills

Tools

CRM software

Job description

Job Description

The BDC Associate is responsible for generating services appointments with customers that contact Crown Lexus via the internet. The BDC Internet Agent delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. The service BDC associate will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.

Salary: $18.00 / hour plus commission

Benefits

• Available $0 Health plan premiums for Technicians based on tenure
• We boast the lowest turnover in the industry.
• We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
• We are committed to developing and promoting within the company.
• Our benefits are extremely competitive with Medical, dental, vision, HSA, 401k and PTO.
• We encourage peer to peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.

Duties and Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate services appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Cashier
• Perform other job-related duties as assigned.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.

Qualifications

• Excellent verbal and written communication skills.
• Strong MS Office Suite computer skills.
• Ability to work independently and as part of a team in a fast paced environment.
• Ability to work in call center environment.
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies and procedures.

Additional Information

It's time to make the most important move of your career. From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

All your information will be kept confidential according to EEOC guidelines.

Pay Scale: Wages include Base Hourly Compensation of between $16.50 and $18.05.