Full-Time Concierge- Automotive Dealership

Lexus-of-Calgar; Calgary; On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement savings options

Continuous training and development

Job summary

Lexus of Calgary is seeking a motivated, customer-focused individual to join our team as a Full-Time Concierge at our Calgary location. The role is the first point of contact for customers, guiding inquiries and supporting dealership operations with a professional, friendly approach.

The position involves greeting customers, directing them to the right department, maintaining records, and assisting multiple departments to ensure a smooth customer experience.

Qualifications

• Minimum of one year of customer service, retail or sales experience preferred.
• Clear communication, professional demeanor, and a customer-first attitude.
• Ability to work with a diverse clientele and maintain accuracy in records.

Responsibilities

• Greet customers professionally and determine the nature of their visit.
• Direct customers to the correct department.
• Notify sales staff when a customer is waiting and introduce them to a salesperson.
• Answer incoming calls and route to the appropriate department.
• Enter data into prospect tracking system and generate weekly reports.
• Assist service customers during the evening service rush when possible.
• Perform clerical duties as requested.

Skills

Customer service

Communication

Retail experience

Teamwork

Job description

3 days ago Requisition ID: 1166

Job Description

As a key member of the Lexus of Calgary team, and reporting to the Sales Manager, the Full Time Concierge plays a vital role in creating a positive and professional experience for all customers.

Lexus of Calgary is seeking a motivated and customer-focused individual to join our team as a Full-Time Co ncier ge at our Calgary location.

Summary:

The Full-Time Concierge is responsible for serving as the first point of contact for customers, both in person and over the phone. This role involves directing inquiries to the appropriate departments, supporting daily administrative tasks, and ensuring a smooth and positive customer experience. This individual also maintains accurate records and assists various departments as needed to support overall dealership operations.

Major Responsibilities:

• Greet all customers in a professional and courteous manner and determines the nature of their visit.
• Directs customers to the correct department.
• Notifies the appropriate person that a customer is waiting and introduces them to a salesperson.
• Answer incoming calls, direct callers to the appropriate department or individual, or take detailed messages.
• Communicates with callers and visitors in a professional, friendly and efficient manner.
• Enters data into prospect tracking system and runs prospect reports for managers weekly.
• Communicates messages to the appropriate parties in a timely manner.
• Types memos, correspondence, reports and other documents.
• Assists service customers during the evening service rush whenever possible.
• Assists with clerical duties as requested.
• Maintains a professional appearance.
• Other tasks as assigned.
• Monday to Thursday, 7:00 a.m. to 3:30 p.m.; Friday, 7:00 a.m. to 6:00 p.m.

Qualifications:

• Minimum of one year of customer service, retail or sales experience preferred.
• Desire to learn about the Automotive Industry and take initiative to understand the customer experience.
• Friendly, approachable and positive personality driven to excel at customer service.
• Professional and able to work directly with diverse group of clienteles.
• Detail oriented and organized.
• Excellent oral and written communication skills.
• Reliable transportation to and from work.
• Legally eligible to work in Canada.

What We Offer:

• Competitive benefits package, including health insurance retirement savings options.
• Continuous training and professional development opportunities to enhance your skills and knowledge
• Supportive team environment with growth opportunities and recognition for your achievements.

We thank all applicants in advance; however, only those selected for an interview will be contacted. Thank you for your interest!

Lexus of Calgary strives to create a work environment that promotes fairness, equity, and respect for all employees and applicants. Our commitment to equal opportunity employment is reflected in every aspect of our employment practices, including recruitment, hiring, training, promotion, compensation, benefits, and disciplinary actions. We are committed to providing reasonable accommodations to applicants with disabilities throughout the recruitment process. If you require accommodation, please let us know.