BDC Agent

Gexel Telecom International Inc.; Mount Royal; On-site; CAD 38,000 - 52,000; Full time

Benefits offered by this job

Career advancement opportunities

Well-established automobile group

Job summary

Excel Honda is seeking an Automotive Sales BDC Agent to handle inquiries, schedule appointments, and follow up with leads across multiple channels. You will communicate fluently in French and English while maintaining thorough knowledge of products and policies.

Join a well-established automobile group and contribute to delivering excellent customer service with proactive outreach and accurate follow-ups.

Qualifications

• Excellent command of French and English (oral and written).
• Analytical mindset to identify underlying needs from inquiries.
• Rigorous organizational skills for follow-ups and reporting.
• Proactive approach; reach out to clients without waiting for the call.

Responsibilities

• Answer incoming phone calls and online enquiries.
• Log customer details and comments in the system.
• Schedule appointments and follow up with no-show customers.
• Follow up leads via website, automotive sites, emails, texts, calls, Honda leads, customer database.
• Communicate fluently in English and French using telephone, text, email, sharing photo and product information.
• Maintain up-to-date knowledge of products.
• Greet customers, and treat all clientele with courtesy and respect.
• Adhere to all company policies and procedures. Ensure customers are happy with service.
• Ensure potential customers are aware of promotions.
• Assist with various other tasks at the dealership.

Skills

Bilingual French-English

Analytical mindset

Rigorous

Proactive

Job description

Overview

Excel Honda is looking for an Automotive Sales BDC Agent!

Responsibilities

• Answering incoming phone calls and online enquiries.
• Logging customer details and comments in our system.
• Scheduling appointments and following up with any "no show" customers.
• Follow up customer incoming leads via various channels: website, automotive sites, emails, texts, calls, Honda leads, customer database.
• Communicate with customers fluently in English and French using telephone, text, email, sharing photo and product information.
• Maintaining thorough, up-to-date knowledge of our products.
• Greeting customers, and treating all clientele with courtesy and respect.
• Adhering to all company policies and procedures. Ensure customers are happy with our service.
• Ensuring potential customers are aware of any promotions.
• Assisting with various other tasks at the dealership.

Qualifications

• Communication: Excellent command of French and English (oral and written).
• Analytical Mindset: Ability to identify underlying needs behind a simple online inquiry.
• Rigour: Sharp organizational skills for managing follow-ups and reporting.
• Proactivity: You don’t wait for the phone to ring; you reach out to the client first!

Benefits

• Be part of a well-established automobile group;
• Excellent career advancement opportunities within our organization;