ERP-Driven Order Desk Specialist

Cloverdale Paint Inc.; London; On-site; CAD 42,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Profit sharing

Staff discounts

Comprehensive training

Growth-oriented management

Job summary

Cloverdale Paint Inc. in London, ON is seeking an Order Desk Clerk to provide customer service and administrative support. You will process orders, coordinate production and delivery, and maintain accurate customer records in an ERP environment.

The role requires at least two years in customer service or order processing, with ERP and MS Office proficiency. Monday to Friday, 7:30 a.m. to 4:00 p.m., with competitive benefits and growth opportunities.

Qualifications

• Post-secondary education in Business Administration, Marketing, Supply Chain or related field.
• Minimum two years of experience in customer service or order processing.
• Experience with ERP systems, preferably Microsoft Dynamics 365.
• Proficiency in Microsoft Office, especially Excel, Word, and Outlook.
• Knowledge of inventory, production scheduling, shipping processes and basic accounting.
• Strong interpersonal, verbal and written communication.
• Ability to lift up to 70 lb.

Responsibilities

• Receive and respond to customer orders and inquiries regarding product availability, pricing, order status and delivery.
• Enter and verify orders; ensure product details, quantities, pricing, shipping and delivery requirements are accurate.
• Coordinate production quantities and order priorities with the Production Manager.
• Maintain customer stock lists and monitor inventory requirements for blanket orders.
• Liaise with Sales, Production and Distribution to support timely order fulfilment.
• Provide ERP system guidance and train new/existing employees on approved workflows.

Skills

Customer service

Data entry

MS Excel

Communication

Organization

Phone etiquette

Education

Business Administration / related field

Tools

Microsoft Dynamics 365

MS Office

Job description

Cloverdale Paint Inc. in London, ON is seeking an Order Desk Clerk to provide customer service and administrative support. You will process orders, coordinate production and delivery, and maintain accurate customer records in an ERP environment.

The role requires at least two years in customer service or order processing, with ERP and MS Office proficiency. Monday to Friday, 7:30 a.m. to 4:00 p.m., with competitive benefits and growth opportunities.