Order Desk

Prime Floor; Edmonton; Hybrid; CAD 35,000 - 50,000; Full time

Benefits offered by this job

Employee benefits

Training opportunities

Career growth

Long-term employment

Job summary

Prime Floor Distribution in Edmonton, Canada, is seeking an Order Desk Representative to join a growing team. You will handle customer inquiries, process orders, and coordinate with warehouse and delivery teams to ensure accurate, timely fulfillment.

The role emphasizes reliable, organized, and friendly service, with on-site work and long-term opportunities. Training and growth are offered within a supportive team environment.

Qualifications

• English fluency and strong communication required.
• Experience in Customer Service or Order Desk preferred.
• On-site work in Canada and commitment to long-term employment.

Responsibilities

• Answer customer calls, emails, and inquiries.
• Process orders and maintain customer information.
• Coordinate with the warehouse and delivery teams.
• Follow up on order status and provide updates to customers.
• Perform data entry and maintain order records.
• Assist with light packing and order preparation as needed.
• Provide professional and friendly customer service.

Skills

Fluent English

Communication skills

Organization

Detail-oriented

Reliability and punctuality

Tools

Office software

Job description

Department: Customer Service & Order Desk

We are looking for a reliable and organized Order Desk Representative to join our growing team.

This role is responsible for handling customer inquiries, processing orders, coordinating with the warehouse and delivery team, and ensuring accurate and timely order fulfillment.

Key Responsibilities

• Answer customer phone calls, emails, and general inquiries
• Process customer orders and maintain accurate customer information
• Coordinate with the warehouse and delivery team
• Follow up on order status and keep customers updated
• Perform data entry and maintain accurate order records
• Assist with light packing and order preparation when required
• Provide professional and friendly customer service

Qualifications

• Fluent in English with strong communication skills
• Comfortable using computers and common office software
• Customer Service, Order Desk, or related experience is preferred
• Organized, detail-oriented, and able to handle multiple tasks
• Reliable and punctual
• Able to work on-site on a long‑term basis
• Legally authorized to work in Canada

What We Offer

• Competitive compensation based on experience
• Employee benefits
• Training and career growth opportunities
• Friendly and supportive team environment
• Long‑term employment opportunities

Work Schedule

Monday to Friday: 8:30 AM – 5:00 PM

Lunch Break: 30 minutes

Compensation: Negotiable based on experience

Equal Opportunity Employer

Prime Floor Distribution is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees.

We appreciate the interest of all applicants; however, only those selected for an interview will be contacted.