Customer Relations & Order Coordinator

Elby Professional Recruitment; Burlington; On-site; CAD 38,000 - 54,000; Full time

Benefits offered by this job

Comprehensive benefits (health, vision

Dental coverage

RRSP matching

Profit-sharing program

Job summary

Elby Professional Recruitment is seeking a detail-oriented Customer Service Representative for a Burlington, Ontario-based role. You will be the main contact for customers, coordinate orders via EDI, fax and email, and support administrative processes.

The role offers a competitive salary, comprehensive benefits (health, vision, and dental), RRSP matching, a profit-sharing program, and a collaborative team culture.

Qualifications

• 3+ years in a direct Customer Service role.
• Excellent verbal and written communication.
• Experience with cross-functional teams.
• Strong organizational skills, especially for complex tasks like tariffs and LCs.

Responsibilities

• Coordinate and process customer orders via EDI, fax, and email.
• Send sales order confirmations and confirm lead times.
• Ensure accurate pricing and input orders into the company's operating system.
• Manage a small, select group of customers by quoting, setting up sales order confirmations, and creating pro formas.
• Interact with banking institutions for Letters of Credit (LCs) for overseas business, managing detailed legal documents.
• Responsible for understanding and defining product percentages for tariffs and applying them to invoices, then communicating these to customers.
• Directly interact with customers to answer questions, resolve issues, and provide updates on orders, delays, and other concerns.
• Communicate internally with shipping, production, engineering, and quality assurance departments.
• Maintain a high level of direct customer interaction, emphasizing a personal contact approach.

Skills

Customer service

Communication

Cross-functional collaboration

Attention to detail

Multitasking

Outlook

Tools

Outlook

Job description

Elby Professional Recruitment is seeking a detail-oriented Customer Service Representative for a Burlington, Ontario-based role. You will be the main contact for customers, coordinate orders via EDI, fax and email, and support administrative processes.

The role offers a competitive salary, comprehensive benefits (health, vision, and dental), RRSP matching, a profit-sharing program, and a collaborative team culture.