Entry-Level Patient Support Specialist

Mckesson Corporation; Mississauga; On-site; CAD 54,000 - 72,000; Full time

Job summary

McKesson is hiring a Patient Services Associate to support Canada-wide programs. This entry-level role focuses on data accuracy, patient enrollment, and communication with patients and healthcare providers.

You will manage patient information and respond to inquiries to ensure timely, compliant, high-quality service delivery. Based in Mississauga, you will work in a fast-paced, desk-based environment, with SOPs, privacy, and compliance requirements.

Qualifications

• High school diploma or equivalent.
• 0–1 year of experience in customer service, administration, or data entry.
• Strong data entry and computer skills (MS Office, CRM systems).
• High attention to detail and accuracy.
• Effective communication skills (written and verbal).
• Ability to follow processes, procedures, and compliance guidelines.

Responsibilities

• Enter and maintain accurate patient and program data in internal systems.
• Support patient enrollment, onboarding, and case updates.
• Manage inbound and outbound communications (phone, email, fax).
• Verify patient and healthcare provider information for completeness and accuracy.
• Respond to routine inquiries from patients, providers, and stakeholders.
• Track and document program activities, including required safety and compliance records.
• Prioritize tasks and meet service-level timelines in a high-volume environment.
• Follow standard operating procedures (SOPs), privacy, and compliance requirements.
• Assist with reporting, data validation, and administrative tasks.
• Collaborate with internal teams to ensure seamless patient support delivery.

Skills

Data entry

Communication skills

Attention to detail

Teamwork

Education

High school diploma or equivalent

Tools

MS Office

CRM systems

Job description

McKesson is hiring a Patient Services Associate to support Canada-wide programs. This entry-level role focuses on data accuracy, patient enrollment, and communication with patients and healthcare providers.

You will manage patient information and respond to inquiries to ensure timely, compliant, high-quality service delivery. Based in Mississauga, you will work in a fast-paced, desk-based environment, with SOPs, privacy, and compliance requirements.