Patient Services Specialist, Western Canada

McKesson’s Corporate; Mississauga; Remote; CAD 45,000 - 65,000; Full time

Job summary

McKesson is seeking a Patient Services Specialist to support patients, providers, and payers in reimbursement and documentation. This fully remote role serves Western Canada and collaborates with multiple healthcare stakeholders to ensure accurate records and timely decisions.

The ideal candidate will have 3+ years in patient services or healthcare administration, strong English communication, and proficient documentation skills.

Qualifications

• High school diploma or equivalent combination of education and experience.
• 3+ years of experience in patient services or healthcare administration.
• Strong verbal and written communication in English.

Responsibilities

• Serve as primary contact for patients, insurers, and physician offices on reimbursement and documentation.
• Collect, review, and submit reimbursement forms to private and provincial drug plans.
• Follow up with insurers to obtain coverage decisions and provide status updates.
• Maintain accurate case notes and patient records in program databases.
• Escalate complex cases per established procedures.
• Provide reimbursement status updates to healthcare professionals.
• Support patient follow-up to promote continuity of therapy.
• Respond to inquiries via phone, email, and fax.
• Document and report Adverse Events per program requirements.
• Meet service levels and quality metrics.
• Participate in process improvements and training.

Skills

Communication skills

English proficiency

Healthcare administration

Customer service

Education

High school diploma

Tools

Microsoft Office

Case management systems

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

About the Role

The Patient Services Specialist plays a key role in supporting patients, healthcare providers, and payers by coordinating administrative and reimbursement-related activities for Patient Support Programs. In this role, you will work directly with patients, physician offices, private insurers, and provincial drug plans to help facilitate access to prescribed therapies. Your focus will be on ensuring complete and accurate documentation, expediting reimbursement decisions where possible, and delivering a positive, professional patient experience.

This position is ideal for candidates who enjoy patient-facing administrative work, problem-solving, and collaborating with multiple healthcare stakeholders.

This is a full-time, fully remote position for candidates residing in Western Canada (British Columbia, Alberta, Saskatchewan, or Manitoba). Shifts are scheduled within program operating hours of 8:00 a.m. to 8:00 p.m. EST.

What You’ll Do

• Serve as a primary point of contact for patients, insurers, and physician offices regarding reimbursement and patient support documentation.
• Collect, review, and submit reimbursement forms to private and provincial drug plans.
• Follow up with insurers and agencies to obtain coverage decisions and provide timely status updates.
• Maintain accurate case notes, documentation, and patient records within program databases.
• Escalate complex cases or issues outside program scope in accordance with established procedures.
• Provide reimbursement status updates and program information to healthcare professionals.
• Support patient follow-up activities on behalf of physician offices to promote continuity of therapy.
• Respond to inbound inquiries and conduct outbound outreach via phone, email, and fax.
• Accurately document and report Adverse Events in accordance with program and regulatory requirements.
• Meet established service levels, quality standards, and performance metrics.
• Participate in process improvement, quality initiatives, and ongoing training activities.

Basic Qualifications

High school diploma or equivalent combination of education and experience.

• 3+ years of experience in patient services, healthcare administration, reimbursement support, customer service, or a call center environment.
• Strong verbal and written communication skills in English.
• Experience interacting directly with patients, customers, or healthcare professionals.
• Strong administrative, documentation, and data-entry skills.
• Proven ability to manage multiple priorities while adhering to deadlines and service standards.

Preferred Qualifications

Experience working in Patient Support Programs (PSPs), reimbursement support, specialty pharmacy, or healthcare navigation services.

• Knowledge of Canadian private and public drug reimbursement processes.
• Previous experience within the healthcare, insurance, pharmaceutical, or biotech industries.
• Experience working in a remote, virtual, or phone-based environment.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and case management systems.
• Strong attention to detail and the ability to manage sensitive patient situations with professionalism and empathy.

Work Location, Travel & Physical Requirements

Candidates must reside in Western Canada (British Columbia, Alberta, Saskatchewan, or Manitoba).

Must be legally authorized to work in Canada.

Role requires extended periods of computer use, phone-based communication, and data entry.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Equal Opportunity Employer

McKesson is an Equal Opportunity Employer.

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category.

For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities.

If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) [e-mail] or (Canada) [e-mail].

Join us at McKesson! McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.