Hub Patient Services Specialist

McKesson; Montreal; On-site; CAD 45,000 - 60,000; Full time

Job summary

McKesson is seeking a Hub Patient Services Specialist to support enrollment, verification, reimbursement, and communications within the Patient Support Program. You will interact with patients, physicians, pharmacies, insurers, and internal teams to enable timely access to treatment.

The role emphasizes accurate data handling, adherence to privacy and program policies, and delivering excellent patient experiences in a fast-paced healthcare setting across Canada.

Qualifications

• Post-secondary education (college diploma) or equivalent.
• 1+ year of related experience in customer service, healthcare administration, patient support, reimbursement, benefits verification, or call centre.
• Accurate data entry and administrative tasks with high accuracy.
• Strong attention to detail and ability to follow structured processes and procedures.
• Proficiency with Microsoft Office and computer-based systems.
• Strong verbal and written communication skills.

Responsibilities

• Support patient enrollment and onboarding within Patient Support Programs.
• Respond to inbound and outbound inquiries from patients, healthcare providers, pharmacies, and other stakeholders.
• Provide administrative support related to benefits verification, reimbursement processing, and patient assistance programs.
• Coordinate communication among patients, physicians, clinics, pharmacies, insurers, and internal teams.
• Process and maintain enrollment forms, reimbursement paperwork, and patient records.
• Perform accurate data entry and ensure information is updated across multiple systems.
• Monitor outstanding documentation and follow up to support timely patient access to treatment.
• Identify and elevate complex or non-routine issues per established procedures.
• Maintain compliance with privacy legislation, company policies, GxP standards, and program requirements.
• Meet service level expectations while delivering high-quality customer experience.

Skills

Communication skills

Data entry

Microsoft Office

Attention to detail

Bilingual English/French

Education

College diploma or equivalent

Tools

CRM systems

Case management systems

Healthcare documentation workflows

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

About The Role

We are seeking a Hub Patient Services Specialist to join our Patient Support Program (PSP) team. In this role, you will provide administrative, reimbursement, and customer support services that help patients access treatment and navigate their healthcare journey.

Working within established procedures and guidelines, you will support patient enrollment, benefits verification, reimbursement coordination, and communications with patients, healthcare providers, pharmacies, insurers, and internal stakeholders. This role is ideal for individuals with experience in healthcare administration, customer service, patient support, or call centre environments who are passionate about delivering an exceptional patient experience.

What You'll Do:

• Support patient enrollment and onboarding activities within Patient Support Programs.
• Respond to inbound and outbound inquiries from patients, healthcare providers, pharmacies, and other stakeholders.
• Provide administrative support related to benefits verification, reimbursement processing, and patient assistance programs.
• Coordinate communication among patients, physicians, clinics, pharmacies, insurers, and internal teams.
• Process and maintain documentation, including enrollment forms, reimbursement paperwork, and patient records.
• Perform accurate data entry and ensure information is updated across multiple systems.
• Monitor outstanding documentation and follow up with stakeholders to support timely patient access to treatment.
• Identify and elevate complex or non-routine issues according to established procedures.
• Maintain compliance with privacy legislation, company policies, GxP standards, and program requirements.
• Meet service level expectations while delivering a high-quality customer experience.

Basic Requirements:

• Post‑secondary education (college diploma) or an equivalent combination of education and experience.
• 1+ year of related experience in customer service, healthcare administration, patient support, reimbursement, benefits verification, or a call centre environment.
• Experience performing data entry and administrative tasks with a high degree of accuracy.
• Strong attention to detail and ability to follow structured processes and procedures.
• Proficiency with Microsoft Office applications and computer‑based systems.
• Strong verbal and written communication skills.

Preferred Skills / Experience:

• Bilingual in English and French (spoken and written).
• Experience working within a Patient Support Program (PSP).
• Knowledge of reimbursement, benefits verification, prior authorization, or insurance processes.
• Experience supporting patients within healthcare, pharmaceutical, specialty pharmacy, or insurance environments.
• Familiarity with CRM systems, case management systems, or healthcare documentation workflows.
• Experience working in a fast‑paced, service‑oriented environment with multiple priorities.
• Knowledge of provincial and private drug reimbursement programs.

Work Environment & Physical Requirements:

• Primarily desk‑based role requiring extended periods of computer and telephone use.
• Ability to manage high volumes of administrative tasks, documentation, and stakeholder communications.
• This role is open to candidates residing in any Canadian province.
• Candidates must be legally authorized to work in Canada.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long‑term incentive opportunities may be offered.

Our Base Pay Range for this position

$44,600 - $59,500

McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) [e-mail] or (Canada) [e-mail]. Resumes or CVs submitted to this email box will not be accepted.

Join us at McKesson!