Patient Support Programs Lead – Healthcare Operations

McKesson; Mississauga; On-site; CAD 70,000 - 90,000; Full time

Job summary

McKesson Canada is seeking a Program Supervisor, Patient Support Services to lead a team delivering patient support and case management. You will manage daily operations, schedule resources, ensure service levels within 8:00 a.m. to 8:00 p.m. ET, Mon-Fri, with occasional weekend coverage, and coach staff.

This role emphasizes process improvement and collaboration with cross-functional partners to ensure accurate, timely, high-quality support for patients.

Qualifications

• 3+ years in healthcare or PSPs with leadership experience.
• Experience supervising in contact centre or case management.
• Knowledge of drug reimbursement and patient financial assistance.
• Proficiency with Microsoft Office applications.

Responsibilities

• Provide day-to-day leadership to a team delivering patient support and case management services.
• Oversee workflow, staffing schedules and resource allocation to maintain program coverage.
• Support operations during 8:00 a.m. – 8:00 p.m. ET, Mon–Fri, with occasional weekend/holiday coverage.
• Handle escalated patient, provider or program inquiries, including complex cases.
• Monitor team performance, quality, productivity, attendance and service-level metrics; report to the Program Manager.

Skills

Leadership

Healthcare

Case management

Contact center

Scheduling

MS Office

Education

Bachelor's degree

Tools

IVR systems

Call monitoring tools

Workforce management tools

Job description

McKesson Canada is seeking a Program Supervisor, Patient Support Services to lead a team delivering patient support and case management. You will manage daily operations, schedule resources, ensure service levels within 8:00 a.m. to 8:00 p.m. ET, Mon-Fri, with occasional weekend coverage, and coach staff.

This role emphasizes process improvement and collaboration with cross-functional partners to ensure accurate, timely, high-quality support for patients.