Logistics Coordinator

Marks Supply Inc.; Kitchener; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Comprehensive health benefits

RRSP with company contributions

Paid time off

Employee Assistance Program (EAP)

Job summary

Marks Supply Inc. is seeking a highly organized Logistics Coordinator to manage daily delivery operations in a fast-paced environment.

You will handle routing, communicate with drivers, sales staff, and customers, and adapt to last-minute changes to ensure timely, accurate deliveries. The ideal candidate has 1–2 years in logistics or dispatch, experience with routing software, and strong problem-solving and communication skills, within our Ontario operations.

Qualifications

• 1–2 years of logistics/dispatch experience.
• Familiar with routing software and tracking systems.
• Strong communication and organizational abilities.
• Proficient in MS Office.

Responsibilities

• Review and process cross-dock and unrouted orders each morning.
• Coordinate same-day or GTA shipments with sales writers.
• Serve as first point of contact for driver call-outs and contingency plans.
• Inform customers of delays and maintain communication.
• Log issues and submit end-of-shift reports.
• Monitor delivery progress and update ETAs hourly.

Skills

Logistics experience

Routing software

Communication skills

Organizational skills

MS Office (Outlook/Excel)

Tools

Descartes

TruckStops

Job description

About MSupply TM

mSupply is a North American distributor of OEM repair parts and equipment serving the appliance, HVAC and plumbing industries. Headquartered in St. Louis, the company combines industry expertise with a broad product selection and a national distribution network. With 2,000 employees across the United States and Canada, mSupply delivers speed and reliability at scale, with a vast product inventory and same-day shipping. Its family of brands is focused on making sure customers always get the Right Products. Right Now. For more information, visit mSupply.com.

About Marks Supply

Marks Supply has provided HVAC, hydronics, PVF and plumbing products across Ontario since 1962. Along with value-added support, the company offers OEM equipment, replacement parts from industry-best brands including American Standard and Ameristar. For more information, visit markssupply.ca.

Job Summary

We are seeking a highly organized and proactive Logistics Coordinator to join our dynamic team and manage daily delivery operations in a fast-paced environment. This role is responsible for efficient order routing, handling last-minute changes, and ensuring clear communication between drivers, sales staff, and customers. The ideal candidate is a resourceful problem-solver who thrives under pressure and is committed to upholding our high standard of customer service.

Duties & Responsibilities

Daily Routing & Order Management

• Review and process cross-dock and unrouted orders from the shipping department each morning, route all orders in Descartes and handle manual entries from trackers or emails.
• Coordinate with sales writers for same-day or out-of-GTA shipments; upload will-call and same-day orders; organize second runs to complete daily deliveries.
• Act as first point of contact for driver call-outs; create contingency plans and communicate route changes, pickups, and special instructions to drivers.
• Report issues, delays, or driver problems to sales writers; proactively inform customers of late deliveries; maintain ongoing communication with team members and coordinators.
• Manage Boon Truck requests, cross-dock trackers from other branches, and next-day Boom Truck orders in Descartes.
• Confirm courier bookings when company trucks are unavailable; log daily issues and submit end-of-shift summary reports.
• Monitor delivery progress, update ETAs hourly, and notify sales writers of delays through trackers.

Qualifications

• Proven 1 -2-years of experience in logistics, dispatch, or transportation coordination.
• Proficiency with routing software (e.g., Descartes, TruckStops, etc.) is a plus.
• Strong communication, problem-solving, and organizational skills.
• Ability to prioritize tasks in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word).

Physical Demands & Work Environment

This position may require up to 44 hours per week in a fast-paced office environment.

• May require occasional light physical activity - lifting (up to 10 lbs.)
• Primarily sedentary role with extended computer work.
• Frequent use of hands for typing, phone, and writing.
• Must be able to clearly communicate and hear over the telephone and in person.
• Standard office hours, with flexibility as needed to complete routes and reporting.
• Regular interaction with drivers, sales staff, customers, and coordinators.

What We Offer

We care about your well-being from day one. Here’s a snapshot of the benefits we provide:

• Comprehensive health benefits, 100% paid by the company - extended health coverage, dental, vision, and prescription drugs, effective your first day
• Life insurance, plus short- and long-term disability coverage
• RRSP with company contributions
• Paid time off - vacation, holidays and personal days
• Employee Assistance Program (EAP); Employee discounts and much more...

Additional Information

Compensation is negotiable based on education, experience, and other relevant credentials. Our salary ranges are determined by role, level, and location. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed reflect the base salary only.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.

mSupply is committed to providing accommodation for people with disabilities.

#MarksSupply