Order Management Coordinator

Thermon Industries, Inc; Edmonton; On-site; CAD 52,000 - 72,000; Full time

Job summary

Thermon, a global leader in industrial process heating, is seeking an Order Management Coordinator in Edmonton. You will own the customer order process from receipt to shipping, coordinating with internal teams to meet delivery dates and customer requirements.

The role emphasizes high-volume, accuracy, ERP data management, and proactive customer communication to ensure satisfaction and on-time delivery.

Qualifications

• Post-secondary technical diploma or degree, and/or Customer Service or Order Management experience.
• Working knowledge of ERP systems - preferably Microsoft AX.

Responsibilities

• ERP and data management for all incoming orders.
• Initiate, control, and maintain all sales orders.
• Maintain order entry, customer drawing approval, ERP data maintenance, and all customer communication related to on-time delivery.
• Respond to customer inquiries via phone and/or email regarding order status, ship dates, or customer documentation needs.
• Proactively follow up with customers to get their feedback, guarantee their satisfaction and develop ideas for improving the customer experience.

Skills

Customer service

Order management

MS Office / Excel

Education

Post-secondary technical diploma or degree

Tools

Microsoft AX

MS Excel

Job description

Who We Are - Thermon

Thermon is a diversified technology company and a global leader in industrial process heating, temperature maintenance, environmental monitoring and temporary power distribution solutions. We deliver engineered solutions that enhance operational awareness, safety, reliability and efficiency to deliver the lowest total cost of ownership.

Thermon offers over 250 products, software and services across multiple brands, providing a range of offerings from boilers, transportation heaters, and liquid load banks to tubing bundles and heat trace. We are the silent guardians of critical infrastructure. From the relentless demands of chemical plants and the intricate networks of rail and transit to the vital pulp of power generation, we innovate solutions that ensure optimal operation, protect critical assets, and maximize efficiency.

We care deeply about the success of our customers, the well-being of our people, and the reliability of every product we design. This drives our unwavering commitment to safety and integrity in everything we do. Through collaboration, we unite a rich legacy of expertise with a trusted global team, partnering side-by-side with our customers. We transfer the warmth needed to make life work.

The Role

The Order Management Coordinator will have direct contact with customers and manage our customer order process from order receipt through to shipping and follow up. This role handles orders from receipt to customer delivery and is required to take ownership of order management. This includes meeting customer requests, receiving and entering orders, identifying and resolving order or delivery issues in order to meet customers' needs.

What You Will Do

• ERP and data management for all incoming orders
• Initiate, control, and maintain all sales orders
• Maintain order entry, customer drawing approval, ERP data maintenance, and all customer communication related to on-time delivery
• Respond to customer inquiries via phone and/or email regarding order status, ship dates, or customer documentation needs
• Proactively follow up with customers to get their feedback, guarantee their satisfaction and develop ideas for improving the customer experience

Knowledge & Qualifications

• Post-secondary technical diploma or degree, and/or Customer Service or Order Management experience
• Working knowledge of ERP systems - preferably Microsoft AX

What You Bring To This Role

• Ability to perform in a high-volume, results-focused work environment
• Quick learning aptitude of technical concepts and product applications
• Demonstrated experience with MS Office applications, particularly Excel
• Ability to prioritize workload and handle multiple tasks simultaneously
• Knowledge of ISO quality systems
• Superior analytical and problem-solving skills, attention to detail and quality
• Exemplary relationship building and interpersonal skills, as well as communication skills (verbal and written English)
• Strong project management skills