Enterprise Operations & Partnerships Specialist

GreenShield; Toronto; Hybrid; CAD 90,000 - 115,000; Full time

Benefits offered by this job

Health and dental

Retirement savings

Paid time off

Well-being support

Hybrid work

Job summary

GreenShield is seeking a data-driven specialist to join the Enterprise Business Partner and Problem Resolution team. You will drive operational excellence, resolve complex issues, and translate data into actionable insights across departments.

Your work will support strategic objectives and continuous improvement aligned with GreenShield’s mission. The role requires strong analytical skills, experience in root-cause methodologies, and collaboration with project sponsors, IT teams, and program

Qualifications

• Post secondary education in Business Administration, mathematics or related field.
• Minimum of 5 years’ experience in analytical roles, project coordination, or operational support.
• Proven ability to conduct root cause analysis and apply methodologies such as 5 Whys, fishbone diagrams, and journey mapping.
• Strong analytical skills with experience in data interpretation, visualization, performance measurement.
• Excellent organizational and time management skills with the ability to prioritize effectively in a dynamic environment.
• Strong collaboration and stakeholder management skills with the ability to influence and lead cross functional teams.
• Exceptional communication skill both written and verbal with the ability to tailor messaging to different audiences.
• Resilient and adaptable, with a proactive mindset and comfortable navigating ambiguity and change.
• Proficiency with Microsoft Office tools: Project, Word, Excel, and PowerPoint.

Responsibilities

• Lead and coordinate cross functional problem-solving efforts to address operational challenges.
• Conduct structured root cause analysis (e.g., 5 Whys, Fishbone diagrams, journey mapping) and work with cross functional team to uncover issues and process inefficiencies.
• Develop and implement corrective actions, ensuring quality and sustainability of solutions.
• Document findings and provide clear, concise updates to senior leadership, including summaries of root cause analysis and action plans.
• Act as a SME across a variety of operational scenarios, offering analytical and strategic support.
• Define and monitor KPIs to assess operational health and performance.
• Key contributor in streamlined stakeholder communication process, risk monitoring, and status reporting.
• Represent the business partnership team, promoting its value and impact across the organization.
• Contribute to portfolio reviews and dashboard development to support transparency and decision making.
• Champion continuous improvement by proactively identifying friction points and operational risks.
• Ensure alignment across teams through streamlined communication and shared understanding of goals.
• Collaborate with program managers, project sponsors, and IT teams to define scope and execute implementation plans.

Skills

Root cause analysis

Data interpretation

Data visualization

KPI tracking

Stakeholder management

Cross-functional collaboration

Communication

MS Office proficiency

Education

Post secondary education in Business Administration, mathematics or related field

Tools

Microsoft Project

Excel

PowerPoint

Word

Job description

GreenShield is seeking a data-driven specialist to join the Enterprise Business Partner and Problem Resolution team. You will drive operational excellence, resolve complex issues, and translate data into actionable insights across departments.

Your work will support strategic objectives and continuous improvement aligned with GreenShield’s mission. The role requires strong analytical skills, experience in root-cause methodologies, and collaboration with project sponsors, IT teams, and program