VP, Client Success & Enterprise Growth

Green Shield Canada (GSC); Windsor; On-site; CAD 150,000 - 190,000; Full time

Job summary

GreenShield Canada (GSC) seeks a senior Client Success leader to build and scale a new enterprise capability. You will own strategic client relationships, drive a coordinated One GreenShield experience, and partner across regions and functions to deliver growth and retention.

You will establish account strategies, executive sponsorship, and joint success plans, while leading a matrix organization to achieve client outcomes. English/French proficiency is preferred.

Qualifications

• Senior leadership experience in client or customer success, strategic account management, or enterprise sales.
• Ability to build or transform a client-facing function with defined mandate and coverage models.
• Strong executive relationship skills for multi-stakeholder engagement.
• Commercial acumen and growth orientation linked to client outcomes.
• Ability to operate in a matrix and influence without direct authority.
• Experience with account planning, relationship mapping, sponsorships, and executive reviews.
• Strong analytical and performance management capabilities with client health metrics.
• Experience building CS disciplines in software/SaaS is an asset.
• Bachelor’s degree; bilingual English/French preferred.

Responsibilities

• Build and scale GreenShield’s Client Success function and defined operating model.
• Direct accountability for a portfolio of strategic clients with executive leadership.
• Develop differentiated relationship strategies for strategic and growth clients.
• Partner with Quebec Region leadership to adapt strategies to local context.
• Establish metrics for retention, growth, and client health with executive reviews.
• Lead proactive risk management and coordination across enterprise functions.
• Ensure smooth handoff from business development to implementation and ongoing management.
• Collaborate with Business Development on strategic opportunities.
• Scale Client Success capability across consultative relationship management and enterprise leadership.

Skills

Senior leadership

Executive relationship

Commercial acumen

Matrix leadership

Account planning

Performance management

CS in SaaS

Bachelor’s degree

Bilingual EN/FR

Strategic growth

Education

Bachelor’s degree in Business Administration or related field

Advanced degree or equivalent experience preferred

Job description

GreenShield Canada (GSC) seeks a senior Client Success leader to build and scale a new enterprise capability. You will own strategic client relationships, drive a coordinated One GreenShield experience, and partner across regions and functions to deliver growth and retention.

You will establish account strategies, executive sponsorship, and joint success plans, while leading a matrix organization to achieve client outcomes. English/French proficiency is preferred.