SPECIALIST, ENTERPRISE OPERATIONS BUSINESS PARTNERSHIPS - CONTRACT (HYBRID)

GreenShield; Toronto; Hybrid; CAD 90,000 - 115,000; Full time

Benefits offered by this job

Health and dental

Retirement savings

Paid time off

Well-being support

Hybrid work

Job summary

GreenShield is seeking a data-driven specialist to join the Enterprise Business Partner and Problem Resolution team. You will drive operational excellence, resolve complex issues, and translate data into actionable insights across departments.

Your work will support strategic objectives and continuous improvement aligned with GreenShield’s mission. The role requires strong analytical skills, experience in root-cause methodologies, and collaboration with project sponsors, IT teams, and program

Qualifications

• Post secondary education in Business Administration, mathematics or related field.
• Minimum of 5 years’ experience in analytical roles, project coordination, or operational support.
• Proven ability to conduct root cause analysis and apply methodologies such as 5 Whys, fishbone diagrams, and journey mapping.
• Strong analytical skills with experience in data interpretation, visualization, performance measurement.
• Excellent organizational and time management skills with the ability to prioritize effectively in a dynamic environment.
• Strong collaboration and stakeholder management skills with the ability to influence and lead cross functional teams.
• Exceptional communication skill both written and verbal with the ability to tailor messaging to different audiences.
• Resilient and adaptable, with a proactive mindset and comfortable navigating ambiguity and change.
• Proficiency with Microsoft Office tools: Project, Word, Excel, and PowerPoint.

Responsibilities

• Lead and coordinate cross functional problem-solving efforts to address operational challenges.
• Conduct structured root cause analysis (e.g., 5 Whys, Fishbone diagrams, journey mapping) and work with cross functional team to uncover issues and process inefficiencies.
• Develop and implement corrective actions, ensuring quality and sustainability of solutions.
• Document findings and provide clear, concise updates to senior leadership, including summaries of root cause analysis and action plans.
• Act as a SME across a variety of operational scenarios, offering analytical and strategic support.
• Define and monitor KPIs to assess operational health and performance.
• Key contributor in streamlined stakeholder communication process, risk monitoring, and status reporting.
• Represent the business partnership team, promoting its value and impact across the organization.
• Contribute to portfolio reviews and dashboard development to support transparency and decision making.
• Champion continuous improvement by proactively identifying friction points and operational risks.
• Ensure alignment across teams through streamlined communication and shared understanding of goals.
• Collaborate with program managers, project sponsors, and IT teams to define scope and execute implementation plans.

Skills

Root cause analysis

Data interpretation

Data visualization

KPI tracking

Stakeholder management

Cross-functional collaboration

Communication

MS Office proficiency

Education

Post secondary education in Business Administration, mathematics or related field

Tools

Microsoft Project

Excel

PowerPoint

Word

Job description

GreenShield is a proudly Canadian, national non-profit health care and insurance organization, driven by our mission of Better Health for All. We believe health care is a right, not a privilege, and we are committed to improving health outcomes, advancing health equity, and building a future where every Canadian can reach their full health and well-being potential.

Through our unique integrated payer-provider (payvider) model, we offer insurance, administer benefits, and pay claims as a 'payer' while offering health care services such as mental health, pharmacy, telemedicine, and chronic disease management as a 'provider'. As a non-profit social enterprise without shareholders, we reinvest our excess earnings to directly support underserved communities. Through GreenShield Cares, we positively impacted the health and well-being of over one million Canadians between 2020 and 2025. What's driving us now is the commitment to measurably impact an additional three million Canadians by 2030 - across mental health, essential medicines, and chronic disease management - through scalable initiatives that deliver meaningful change in pursuit of our mission of Better Health for All.

At GreenShield, our culture is where purpose meets passion and performance. Our teams work as one to deliver meaningful, measurable impact for the people and communities we serve.

THE ROLE IN A NUTSHELL

Offer positioning: Determined using relevant experience, skills, internal equity and current market data.

Additional compensation (if eligible): Eligible for a discretionary target bonus.

Total rewards: Health and dental coverage, retirement savings, paid time off and well-being support (up to $10,000 per year for mental health) and competitive time off policy.

Posting disclosures: This is for an existing vacancy.

Work model: hybrid

LOCATION: Toronto or Windsor

As a Specialist on the Enterprise Business Partner and Problem Resolution team, you will be a key contributor to driving operational excellence and ensuring consistent, high quality customer experience. You will collaborate across departments to resolve operational challenges, support strategic objectives and contribute to continuous improvement efforts that alight with GreenShield's corporate strategy and vision. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving complex problems, and can translate data into actionable insights. You will be a connector, a collaborator, and a change agent.

• Lead and coordinate cross functional problem-solving efforts to address operational challenges
• Conduct structured root cause analysis (e.g., 5 Whys, Fishbone diagrams, journey mapping) and work with cross functional team to uncover issues and process inefficiencies
• Develop and implement corrective actions, ensuring quality and sustainability of solutions
• Document findings and provide clear, concise updates to senior leadership, including summaries of root cause analysis and action plans
• Act as a SME across a variety of operational scenarios, offering analytical and strategic support
• Define and monitor KPIs to assess operational health and performance
• Key contributor in streamlined stakeholder communication process, risk monitoring, and status reporting
• Represent the business partnership team, promoting its value and impact across the organization
• Contribute to portfolio reviews and dashboard development to support transparency and decision making
• Champion continuous improvement by proactively identifying friction points and operational risks
• Ensure alignment across teams through streamlined communication and shared understanding of goals
• Collaborate with program managers, project sponsors, and IT teams to define scope and execute implementation plans

WHO WE'RE LOOKING FOR

We are looking for a highly analytical and collaborative professional who can navigate complexity, drive results, and build strong relationships across the organization. You should be comfortable working in a fast-paced environment, managing multiple priorities, and translating operational challenges into actionable solutions.

• Post secondary education in Business Administration, mathematics or related field
• Minimum of 5 years’ experience in analytical roles, project coordination, or operational support
• Proven ability to conduct root cause analysis and apply methodologies such as 5 Whys, fishbone diagrams, and journey mapping
• Strong analytical skills with experience in data interpretation, visualization, performance measurement
• Excellent organizational and time management skills with the ability to prioritize effectively in a dynamic environment
• Strong collaboration and stakeholder management skills with the ability to influence and lead cross functional teams
• Exceptional communication skill both written and verbal with the ability to tailor messaging to different audiences
• Resilient and adaptable, with a proactive mindset and comfortable navigating ambiguity and change
• Proficiency with Microsoft Office tools: Project, Word, Excel, and PowerPoint

NICE TO HAVE

• Experience in group benefits, insurance or health related industries
• Professional certifications such as ASA, CPA, PMP, PgMP

THE CULTURE

We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that's what it takes to