Enterprise Operations Partner & Problem Solver

Green Shield Canada (GSC); Toronto; Hybrid; CAD 74,000 - 109,000; Full time

Benefits offered by this job

Health and dental coverage

Well-being support

Retirement savings

Job summary

GreenShield Canada is seeking a highly analytical Specialist on the Enterprise Business Partner and Problem Resolution team to drive operational excellence and deliver high-quality customer experiences. You will resolve issues across departments, translate data into actionable insights, and collaborate on dashboards and portfolio reviews.

The role emphasizes structured root-cause analysis, KPI monitoring, and effective communication with senior leadership while promoting continuous improvement

Qualifications

• Post secondary education in Business Administration, mathematics or related field.
• Minimum of 5 years’ experience in analytical roles, project coordination, or operational support.
• Proven ability to conduct root cause analysis using methodologies such as 5 Whys, fishbone diagrams, and journey mapping.
• Strong analytical skills with data interpretation, visualization, and performance measurement.
• Excellent organizational and time management skills with the ability to prioritize in a dynamic environment.
• Strong collaboration and stakeholder management with ability to influence cross functional teams.
• Exceptional written and verbal communication; ability to tailor messaging for different audiences.
• Resilient, adaptable, proactive, and comfortable navigating ambiguity and change.
• Proficiency with Microsoft Office tools: Project, Word, Excel, and PowerPoint.
• Bilingualism (French/English).

Responsibilities

• Lead and coordinate cross functional problem-solving efforts to address operational challenges
• Conduct structured root cause analysis (e.g., 5 Whys, Fishbone diagrams, journey mapping) and work with cross functional team to uncover issues and process inefficiencies
• Develop and implement corrective actions, ensuring quality and sustainability of solutions
• Document findings and provide clear, concise updates to senior leadership, including summaries of root cause analysis and action plans
• Act as a SME across a variety of operational scenarios, offering analytical and strategic support
• Define and monitor KPIs to assess operational health and performance
• Key contributor in streamlined stakeholder communication process, risk monitoring, and status reporting
• Represent the business partnership team, promoting its value and impact across the organization
• Contribute to portfolio reviews and dashboard development to support transparency and decision making
• Champion continuous improvement by proactively identifying friction points and operational risks
• Ensure alignment across teams through streamlined communication and shared understanding of goals
• Collaborate with program managers, project sponsors, and IT teams to define scope and execute implementation plans

Skills

Analytical thinking

Project coordination

Stakeholder management

Communication skills

Bilingual French/English

Education

Post secondary education in Business Administration or mathematics

Tools

Microsoft Office (Project, Word, Excel, PowerPoint)

Job description

GreenShield Canada is seeking a highly analytical Specialist on the Enterprise Business Partner and Problem Resolution team to drive operational excellence and deliver high-quality customer experiences. You will resolve issues across departments, translate data into actionable insights, and collaborate on dashboards and portfolio reviews.

The role emphasizes structured root-cause analysis, KPI monitoring, and effective communication with senior leadership while promoting continuous improvement