IT Operations Specialist — Flexible Work & Growth Opportunities

Connor, Clark & Lunn Financial Group (CC&L); Vancouver; On-site; CAD 48,000 - 60,000; Full time

Job summary

Connor, Clark & Lunn Financial Group is seeking an IT Operations Specialist to join our IS team in Vancouver. You will provide Tier 1 and 2 support to local and remote users, contribute to documentation, and support ongoing IS initiatives in a fast-paced environment.

The role emphasizes customer service, collaboration, and strong troubleshooting skills. Ideal candidates have 2–3 years in IT support, a relevant degree, and experience with Microsoft 365, Azure, SharePoint, and ITIL practices.

Qualifications

• 2–3 years of Tier 1/2 technical support experience.
• Excellent communication and customer service skills.
• Degree or diploma in Computer Science, Information Technology, or a related field.
• Experience with Microsoft 365, Entra ID, Azure, Intune, and Windows.
• Experience with SharePoint and OneDrive administration.
• Knowledge of Azure Virtual Desktop.
• Experience creating technical and knowledge documentation.
• Strong troubleshooting and problem-solving skills.
• Ability to assess issues by impact and severity and determine appropriate resolution or escalation.
• Strong attention to detail and incident documentation.
• Ability to work independently and manage competing priorities.
• Microsoft/Azure certifications are an asset.
• Knowledge of ITIL practices is an asset.

Responsibilities

• Resolve Tier 1 and Tier 2 technical support issues related to end-user devices, applications, and connectivity, escalating where appropriate.
• Provide remote and in-person support to end users.
• Coordinate with end users to provide timely updates and resolution of technical issues.
• Follow standardized operating procedures and support processes.
• Create and maintain technical documentation and knowledge articles.
• Develop user training materials where required.
• Maintain a high level of customer service and end-user experience.
• Participate in team activities and contribute to continuous service improvement.
• Identify opportunities to improve operational efficiency.
• Support IS projects and initiatives as required.
• Work from the assigned office and provide flexible coverage when required.

Skills

Communication

Customer service

Troubleshooting

Independent work

Incident documentation

Prioritization

Documentation

Education

Degree or diploma in Computer Science or IT

Tools

Microsoft 365

Entra ID

Azure

Intune

Windows

SharePoint

OneDrive

Azure Virtual Desktop

Job description

Connor, Clark & Lunn Financial Group is seeking an IT Operations Specialist to join our IS team in Vancouver. You will provide Tier 1 and 2 support to local and remote users, contribute to documentation, and support ongoing IS initiatives in a fast-paced environment.

The role emphasizes customer service, collaboration, and strong troubleshooting skills. Ideal candidates have 2–3 years in IT support, a relevant degree, and experience with Microsoft 365, Azure, SharePoint, and ITIL practices.