L2 Application Support Engineer: Azure & SRE

Synechron; Vancouver; Hybrid; CAD 90,000 - 100,000; Full time

Benefits offered by this job

15 days of paid annual leave

Comprehensive insurance plan

Flexible hybrid policy

On-demand Udemy for Business access

Job summary

A global consulting firm is seeking an L2 Support Engineer in Vancouver. The role involves troubleshooting applications, conducting root cause analysis, and monitoring system performance. Preferred qualifications include strong technical skills, Azure troubleshooting experience, and scripting knowledge. The company offers competitive pay, a hybrid work policy, and comprehensive benefits including 15 days of paid leave.

Qualifications

• Strong technical troubleshooting and L2 production support experience.
• Excellent communication skills to engage effectively with business users.
• A proactive mindset with strong SRE principles.

Responsibilities

• Act as a L2 support for assigned applications, resolving complex issues.
• Investigate and troubleshoot incidents using monitoring and logging tools.
• Collaborate with teams to understand issues and communicate resolutions.

Skills

Technical troubleshooting

L2 production support experience

Excellent communication skills

Azure troubleshooting

Knowledge of Salesforce

Automation and scripting

Tools

Dynatrace

Splunk

CPE

Job description

A global consulting firm is seeking an L2 Support Engineer in Vancouver. The role involves troubleshooting applications, conducting root cause analysis, and monitoring system performance. Preferred qualifications include strong technical skills, Azure troubleshooting experience, and scripting knowledge. The company offers competitive pay, a hybrid work policy, and comprehensive benefits including 15 days of paid leave.