Technical Support Specialist

Stellar Recruitment Inc.; Vancouver; On-site; CAD 61,992 - 73,012; Full time

Job summary

A recruitment agency is seeking a Support Specialist in Vancouver to provide level 1 and level 2 IT support for over 1,000 employees. The ideal candidate will have experience in enterprise environments, strong problem-solving skills, and excellent customer service abilities. This is a 12-month contract position with pay ranging from CA$45.00/hr to CA$53.00/hr, requiring presence in the office five days a week.

Qualifications

• Previous experience providing support in an enterprise environment.
• Strong problem-solving and teamwork abilities.
• Availability for some shift work if applicable.

Responsibilities

• Support internal employees with technical issues related to Microsoft technologies.
• Troubleshoot and resolve IT-related issues efficiently.
• Document and track support requests accurately.

Skills

Problem-solving skills

Customer service skills

Strong communication skills

Education

IT certifications such as ITIL, MTA, or MCSA

Job description

One of Stellar's exciting clients is searching for a Support Specialist to join their team for a long term contract opportunity. This position involves providing Level 1 and Level 2 support and effective resolution of IT‑related issues for over 1,000 employees.

Responsibilities

• Support internal employees with technical issues involving Microsoft related technologies.
• Troubleshoot and resolve IT‑related issues, with a strong understanding of operating systems, business applications, printing systems and network systems.
• Build and maintain strong customer relationships by delivering exceptional customer service and promptly addressing user inquiries.
• Collaborate with team leads and other IT professionals to ensure efficient problem resolution.
• Document and track support requests, ensuring timely and accurate record‑keeping.

Qualifications

• Previous experience providing support in an enterprise environment.
• Related IT certifications such as ITIL, MTA, or MCSA.
• Strong problem‑solving skills and ability to work well in a team.
• Excellent customer service skills with the ability to establish and maintain positive relationships with clients.
• Strong communication skills, both written and verbal.
• Proven ability to work independently and efficiently.
• Availability for some shift work if applicable.

Pay: CA$45.00/hr – CA$53.00/hr (12‑month contract, 5 days in office downtown Vancouver).

If you are interested, please contact [e-mail].

Please note that the posted salary range for this role may vary based on seniority, qualifications, or prior experience. We are always looking for talented people to join our network, and if your desired compensation isn't reflected in this posting, please send your application for review regarding related opportunities.