Engagement Centre Representative (Part Time)

Avanti Software Inc.; Calgary; Hybrid; CAD 21,000 - 25,000; Part time

Benefits offered by this job

YMCA Calgary membership with dependent

Program discounts

Leadership development opportunities

Scholarship opportunities

Paid recertification and training

Job summary

YMCA Calgary's Engagement Centre Representative at Shane Homes YMCA Rocky Ridge supports members and drop-in users with excellent service, handling calls and admin tasks accurately.

The position requires strong communication, computer skills, and the ability to manage time and adapt to change. Availability on Mon–Thu afternoons/evenings is expected; salary ranges from $15.00 to $18.29 per hour.

Qualifications

• Exceptional customer service attitude.
• Strong computer skills; proficiency with standard software and relational tasks.
• Be resourceful, organized and handle change well.
• Effective time management and welcomes change.
• Clear communicator over the phone, virtually, and through email.
• Evidence of a clear Police Information Check with Vulnerable Sector Search.
• Three professional references.

Responsibilities

• Be the main point of contact for incoming phone calls to the YMCA.
• Own the administrative tasks assigned by supervisor (returned payments, promotional sales follow ups, waitlist management).
• Identify and create opportunities to enhance each and every person's YMCA experience.
• Meet and exceed customers’ expectations in all service aspects of the Engagement Centre.
• Complete all membership/program/transactional related duties with accuracy to all customers calling into the YMCA through the Engagement Centre.
• Communicate a large quantity of information clearly and concisely by telephone, in person, and via email.
• Develop and maintain smooth, cooperative working relations with all staff and volunteers.
• Utilize communication channels to ensure real time information sharing across the association.
• Aid in the training of all new staff and volunteers.
• Work in a team environment to achieve optimal collective results.
• Ability to problem solve.

Skills

Exceptional customer service attitude

Strong computer skills

Resourceful

Organized

Time management

Clear communicator (phone, virtual, e‑

Police Information Check

Three professional references

Tools

CRM/phone systems

Email communication

Job description

Why should you join our team?

YMCA Calgary is a charity that ignites the potential in Calgarians. Since our inception in 1902, we have evolved into a vibrant organization operating in every quadrant of the city.

Guided by our core values of honesty, caring, respect and responsibility, YMCA Calgary offers a growing hub of programming & services to address the needs of our community including connection and belonging, physical and mental wellbeing, child-care support, language instruction, affordable tutoring and more. We alsoensure that no one is turned away, lowering financial barriers for youth, adults and families through the generous donations of our community. This impact takes place across our 7 health and wellness facilities, 6 childcare centres, 2 outdoor camps and 12+ community programs, empowering people of all ages and life stages to belong, grow, thrive and lead.

Engagement Centre Representative - (Part Time) Shane Homes YMCA at Rocky Ridge Start Date: Immediately Salary:$15.00/hour - $18.29/hour

*The successful candidates will have availability to work Monday, Tuesday, Wednesday, and Thursday from 3.30 pm to 7:00 pm; and/or Thursday from 12.00 pm to 7:00 pm.

You can make an impact in the community - locally and across the globe. You will work with a fun culture of people and enjoy many of the benefits and opportunities the YMCA offers:

• Complementary YMCA Calgary membership including a linked membership for dependent children;
• Program discounts;
• Ongoing leadership development and opportunities;
• Leadership award opportunities;
• Scholarship opportunities;
• Paid recertification and training.

What qualifications are we looking for?

At YMCA Calgary we strive to ensure our employees are a fit based on their strengths, interests, and future goals. The successful candidate will have the following;

• Exceptional customer service attitude;
• Strong computer skills;
• Be resourceful, organized and handle change well;
• Effective time management and welcomes change;
• Clear communicator over the phone, virtually, and through email;
• Evidence of a clear Police Information Check with Vulnerable Sector Search;
• Three professional references

What does this role look like at YMCA Calgary?

Reporting to the Engagement Centre Manager, the Engagement Centre Representative will provide excellent customer service to members and drop-in users of YMCA Calgary.

Duties and Responsibilities include:

• Be the main point of contact for incoming phone calls to the YMCA;
• Own the administrative tasks assigned by supervisor (returned payments, promotional sales follow ups, waitlist management)
• Identify and create opportunities to enhance each and every person's YMCA experience;
• Meet and exceed customers’ expectations in all service aspects of the Engagement Centre;
• Complete all membership/program/transactional related duties with accuracy to all customers calling into the YMCA though the Engagement Centre.
• Communicate a large quantity of information clearly and concisely in over the telephone by understanding the organizational structure and operations of the YMCA Calgary Association
• Develop and maintain smooth, cooperative working relations with all staff and volunteers;
• Utilize communication channels to ensure real time information sharing across the association;
• Aid in the training of all new staff and volunteers
• Work in a team environment to achieve optimal collective results;
• Ability to problem solve

The Engagement Centre Representative will work within the Shane Homes YMCA location working a call centre setting. A large amount of time will be spent on the phone performing computer and administrative duties.

What qualities do we look for in YMCA Calgary Staff and Volunteers?

Our diverse team of staff and volunteers are committed to making a positive impact in the community. In addition, they model and are committed to the following competencies:

• Developing Self and Others: Developing people with a view toward present and future capacity.
• Building Purposeful Relationships: Relating to people authentically with their best in mind.
• Creating a Culture of Community: Gathering people to purpose and vision.
• Making Intentional Impact: Intending to make a difference every day.
• Thinking and Acting Strategically: Applying thoughts, words, and actions in service to the vision.
• Applying Business Acumen: Demonstrating excellence in technical skills and stewarding the YMCA Business Model.
• Innovating: Ability to know your environment, initiate and respond effectively to changing conditions.

Please note that evidence of a clear Police Information Check with Vulnerable Sector Search is a requirement

YMCA Calgary is an equal opportunity employer. Applicants must have legal authorization to work in Canada by way of Canadian Citizenship, Permanent Residency or a valid Canadian work permit. YMCA Calgary is currently not engaged in international recruitment efforts as we are required to demonstrate that we have exhausted all means of recruitment both locally and nationally.

Potential candidates will only be contacted if selected for an interview.

All applications are to be submitted online but for any position specific concerns or questions, please contact [e-mail].