Energy Dispatch & Customer Care Specialist (8-Month)

Irving Oil Ltd.; Saint John; On-site; CAD 37,000 - 45,000; Full time

Benefits offered by this job

Onsite in Saint John NB

Parking allowance

Benefits from day one

Wellness program and EFAP

Volunteer days and donation matching

Job summary

Irving Oil Ltd. is seeking a Fixed Term Dispatch Customer Service Representative to respond to calls, emails and faxes regarding Irving Energy products. You will engage residential and commercial customers, ensuring excellent service, and coordinate with internal teams to resolve issues.

This 8-month contract requires flexible shifts and onsite work in Saint John, NB. Ideal candidates have 1-3 years in a contact center and strong communication skills.

Qualifications

• High School Diploma or equivalent; post-secondary education preferred.
• 1-3 years of contact center experience.
• Strong communication and customer service skills.

Responsibilities

• Answer incoming calls and emails to resolve customer inquiries.
• Provide accurate product and service information and upsell where appropriate.
• Update customer records and coordinate with other departments.

Skills

Communication

Problem solving

Computer literacy

Organization

Interpersonal skills

Teamwork

Customer service

Education

High School Diploma

Job description

Irving Oil Ltd. is seeking a Fixed Term Dispatch Customer Service Representative to respond to calls, emails and faxes regarding Irving Energy products. You will engage residential and commercial customers, ensuring excellent service, and coordinate with internal teams to resolve issues.

This 8-month contract requires flexible shifts and onsite work in Saint John, NB. Ideal candidates have 1-3 years in a contact center and strong communication skills.