Inside Sales Representative

Irving Oil Ltd.; Saint John; On-site; CAD 37,000 - 45,000; Full time

Benefits offered by this job

Fitness facility access

Annual bonus plan

Pension plan

Parking allowance

Flexible benefits plan

Paid vacation

Wellness allowance

Volunteer day program

Donation matching program

Job summary

Irving Oil Ltd. is seeking an Inside Sales Support Representative to engage residential customers and assist the Residential Acquisition team. This on-site role at Crown Street, Saint John, NB, ensures bookings and pipeline updates through close collaboration with operations and the Residential Coordinator.

The position involves following up on inquiries, managing call lists, clearly conveying our value proposition, supporting pricing programs, and driving new business alongside a committed team.

Qualifications

• Excellent customer service skills.
• Ability to multitask and work under pressure.
• Strong communication and rapport-building abilities.
• Able to collaborate effectively in a team environment.

Responsibilities

• Manage pipeline logs and ensure service bookings are completed.
• Follow up with customers via web inquiries and calls.
• Handle call lists including inactive accounts for win-back strategies.
• Articulate Irving Energy value proposition and address objections.
• Support special pricing and marketing programs.
• Collaborate with operations to resolve service escalations.

Skills

Excellent customer service

Multi-tasking under pressure

Team player

Decision making

Strong communication

Education

Post-secondary education preferred

Diploma/High School Equivalent

Job description

As an Inside Sales Support Representative, you will engage with our residential customers and provide an excellent consumer experience. Your goal will be to assist the Residential Acquisition Representatives with their day-to-day by following up with customers to gain new business. Your success will be evident by your ability to work closely with operations and our Residential Coordinator to ensure service has been scheduled and deliveries are booked while ensuring all details have been captured within the pipeline logs.

What We Offer

• Work Environment – Work onsite at our Crown Street location in Saint John, NB with access to our fitness facility
• Competitive Compensation – Including an annual bonus plan, pension plan, and parking allowance
• Flexible Benefits Plan – In effect from day one and offers three levels of coverage to select from to meet your unique, personal needs
• Paid Vacation – Plus an annual option to purchase additional vacation, too
• Wellness Support – With an annual wellness allowance, paid personal care days and a 24/7 Employee & Family Assistance Program
• Opportunity to give back to some amazing causes in our community – Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program

Your Responsibilities

• Manage pipeline logs until activation by ensuring service is booked and completed, following up with customers and updating pipeline logs with information from customers and operations
• Contacting potential leads through web inquiries and incoming calls
• Manage call lists when required including inactive accounts for win-back initiatives or execution of business strategies
• Articulate the Irving Energy value proposition, handle objections and obtain new customers
• Understand and execute on key special pricing/marketing programs
• Manage the use of empowerment appropriately and elevate when required
• Work with the team to manage service escalations with regards to date availability
• Respond to customer inquiries

Your Skills

• Excellent customer service skills
• Proven ability to multi-task and work well under pressure
• Ability to work well in a team environment and be a reliable team player
• Able to make decisions and support team members
• Must possess strong communication skills with ability to quickly build rapport and maintain relationships

Your Experience

• Post-secondary education preferred
• 1-3 years' experience in sales or marketing and customer service required
• Experience in a call center environment preferred

The expected salary range for this position is $37,440 - $44,928. Placement within range will be based on relevant experience, qualifications, and skills.

Job Requirements

• Job Requirements - Work Experience Sales
• Job Requirements - Education Diploma/High School Equivalent

Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that’s created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone’s responsibility.

As a family‑owned company deeply rooted in our communities, we work hard to make a difference in the places we serve. For more than 100 years, our commitment to doing good business has been grounded in our commitment to people – to our employees, to our customers, and to our communities. Our mission is focused on our continued evolution to meet the changing needs of our customers. We are devoted to being part of the solution, in providing the safe and reliable energy that our customers need, while taking concrete steps to evolve our business for the future.