Fixed-Term Dispatch Customer Experience Rep

irvingoil; Saint John; On-site; CAD 37,000 - 45,000; Full time

Benefits offered by this job

Onsite Crown Street Saint John NB

Parking allowance

Flexible benefits from day one

Wellness program with EAP

Volunteer day and donation matching

Job summary

Irving Oil is hiring a Fixed Term Dispatch Customer Service Representative in Saint John, NB. This eight-month contract requires delivering excellent service to residential and commercial customers, answering calls, emails, and faxes, and coordinating with internal teams to resolve issues.

The role is onsite at Crown Street with several benefits, including a parking allowance, day-one medical and dental coverage, wellness support, and paid volunteer opportunities.

Qualifications

• High School Diploma or Post-secondary education preferred.
• 1-3 years contact center experience.
• Strong communication and customer service skills.

Responsibilities

• Generate sales leads that develop into new customers.
• Develop understanding of all our products to provide the best solution for our customer needs.
• Provide point of contact for the customers of Irving Energy and excellence in service through verifying and updating customer account information, troubleshooting and/or solving basic account related problems, managing the needs of displeased callers, escalating issues as appropriate, providing accurate information on products and services and answer general inquiries, and offering value added services.
• Provide customer service by taking information for orders of heating oil, and propane, and for products to be delivered on the next scheduled delivery day.
• Work collaboratively with other departments to assist in the resolution of issues or requests.
• Taking ownership for the consumer experience while maintaining professionalism at all times.
• Perform other duties as required to maintain and enhance consumer relations and departmental productivity.

Skills

Communication

Rapport building

Problem solving

Multi-tasking

Computer literacy

Team player

Customer service

Education

High School Diploma or Post-secondary education

Job description

Irving Oil is hiring a Fixed Term Dispatch Customer Service Representative in Saint John, NB. This eight-month contract requires delivering excellent service to residential and commercial customers, answering calls, emails, and faxes, and coordinating with internal teams to resolve issues.

The role is onsite at Crown Street with several benefits, including a parking allowance, day-one medical and dental coverage, wellness support, and paid volunteer opportunities.