Centralized Account Management Representative

Irving Oil Ltd.; Saint John; On-site; CAD 48,000 - 60,000; Full time

Benefits offered by this job

Incentive bonus plan

Pension plan

Parking allowance

Wellness allowance

Volunteer opportunities

Job summary

Irving Oil Ltd. in Saint John, NB is seeking a Centralized Account Management Representative to manage an existing portfolio and drive sales growth within our commercial customer network.

You will develop territory objectives, work with sales leadership to boost margins, volumes and customer penetration, and build strong relationships with key decision makers to expand share of wallet.

Qualifications

• Post-secondary education in Business, Commerce, or equivalent experience
• 3-5 years equivalent experience in customer service and sales
• Experience in petroleum industry considered an asset
• Experience in Salesforce application considered an asset

Responsibilities

• Develop an understanding of an assigned territory with opportunities for growth, product penetration, competitors and alternate fuels
• Collaborate with sales leadership to execute marketing programs and drive portfolio performance
• Implement tactics to improve gross margin and volume and prioritize high-value accounts
• Proactively contact high-value customers to understand evolving product needs and build deeper relationships
• Facilitate resolution of issues and pricing concerns and conduct annual customer relationship reviews
• Review current commercial reporting suite and report out monthly volume variance and portfolio performance
• Prepare and report sales performance to sales leadership and participate in sales management meetings

Skills

MS Office proficiency

Strong communication

Analytical mind

Detail oriented

Education

Bachelors: Business Administration

Post-secondary education in Business/Commerce or equivalent

Tools

Salesforce

Job description

As a Centralized Account Management Representative, you will be responsible for managing an existing portfolio and driving sales growth within our commercial customer network. Your goal will be to ensure that volume and general management for the accounts is on target and to assist in developing strategies to improve gross margins, volume growth and increase product penetration in their assigned territory. Your success will be evident in your capability to acquire new business opportunities within the existing portfolio and on your ability to build relationships with our newer customers while maintaining our existing relationships while providing a focus on territory development, portfolio management, customer relationship management and reporting.

What We Offer

• Work Environment - Work onsite at our Crown Street location in Saint John, NB with access to our fitness facility
• Competitive Compensation - Including an incentive bonus plan, pension plan, and parking allowance
• Flexible Benefits Plan – In effect from day one and offers three levels of coverage to select from to meet your unique, personal needs
• Paid Vacation - Plus an annual option to purchase additional vacation, too
• Wellness Support – With an annual wellness allowance, paid personal care days, and a 24/7 Employee & Family Assistance Program
• Opportunity to give back to some amazing causes in our community - Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program

Your Responsibilities

• Develop an understanding of an assigned territory that includes opportunities for growth, product penetration, competitors and alternative fuels and develop territory objectives to drive achievement of portfolio management goals and targets
• Work collaboratively with sales leadership to execute marketing programs that drive achievement of sales targets and drive portfolio performance by developing strategies to improve gross margins, increase volumes, minimize customer attrition, and increase product penetration
• Implement tactics to improve gross margin and volume and work collaboratively with sales management to prioritize high-value accounts and develop tactics to foster loyalty and increase customer retention
• Proactively contact high-value customers to understand evolving product needs and build deeper relationships with decision makers and influencers and be able to identify and drive new opportunities to successful closure to increase share of wallet
• Facilitate the expedient resolution of issues and pricing concerns and conduct annual customer relationship reviews with high-value accounts
• Review of current commercial reporting suite and report out (monthly volume variance reporting, inactive forecasting report, fixed pricing reports, zero purchasers, early detection, near miss, GM Reports, portfolio reports, scorecard review by portfolio)
• Prepare and report sales performance to sales leadership and participate in sales management meetings

Your Skills

• Advanced proficiency with MS Office Suite; Word, Excel, PowerPoint
• Strong verbal and written communication skills
• An analytical mind and inclination for problem-solving
• Detail oriented; willing to chase discrepancies to the root

Your Experience

• Post-secondary education in Business, Commerce, or equivalent experience
• 3-5 years equivalent experience in customer service and sales
• Experience in the petroleum industry considered an asset
• Experience in Salesforce application considered an asset

The expected salary range for this position is $47,840 -$59,800. Placement within range will be based on relevant experience, qualifications, and skills.

Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that’s created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone’s responsibility.

Job Requirements

• Job Requirements - Work Experience Sales
• Job Requirements - Education Bachelors: Business Administration

As a family-owned company deeply rooted in our communities, we work hard to make a difference in the places we serve. For more than 100 years, our commitment to doing good business has been grounded in our commitment to people – to our employees, to our customers, and to our communities.

Our mission is focused on our continued evolution to meet the changing needs of our customers. We are devoted to being part of the solution, in providing the safe and reliable energy that our customers need, while taking concrete steps to evolve our business for the future.